Quality Engineering Manager

BUSINESS UNIT DESCRIPTION: Digital Technology team drives the banks digital transformation by developing and implementing innovative technology solutions. The team focuses on enhancing digital banking experiences, streamlining operations, and ensuring robust cybersecurity. Their work enables CIBC to deliver seamless, secure, and customer-centric financial services.

JOB PURPOSE: The QE Manager is accountable for leading and managing quality engineering and software testing activities across multiple projects, programs, or workstreams. This role ensures the delivery of high-quality solutions by developing and executing comprehensive test strategies, plans, and automation scripts, while driving continuous improvement in QA / QE processes and standards. The incumbent plays a key role in technical evaluation, solution design feedback, and implementation of emerging automation and AI-based testing approaches to expedite delivery, improve quality, and reduce costs.

KEY ACCOUNTABILITIES: Operational Excellence Project & Team Leadership Continuous Improvement Technical Evaluation & Quality Engineering Quality Assurance Quality Management & Problem Solving People Management CROSS-FUNCTIONAL RELATIONSHIPS: Develop, publish, manage, and execute test strategies, test plans, test cases, traceability matrices, automation scripts, status reports, defect logs, and exit reports. Identify and obtain required test data and test environments to support testing activities. Develop, publish, and execute testing estimates and manage financials related to testing.

Manage and lead the testing activities for a workstream, program, or multiple projects / initiatives. Lead a team of test analysts, including capacity management, performance management, productivity, quality assurance, and compliance with project requirements. Ensure adherence to QA / QE standards and drive the implementation of new standards.

Recognize and identify areas for improvement in policies, processes, procedures, and tools / methodologies; implement continuous improvements. Track and report QA / QE metrics and KPIs such as velocity and defect slippage. Identify, manage, and remediate noncompliance items and deviations.

Provide input, feedback, and challenge technical designs, assess impacts to testing based on technical details, and develop QA automation solutions. Identify and implement automation, AI, or emerging solutions to expedite testing, improve quality, and reduce costs. Apply extensive knowledge of software quality assurance activities, tasks, tools, and techniques to evaluate new or enhanced systems and software tools for adherence to functionality and quality requirements.

Utilize quality management methods, tools, and techniques to create and support an environment that meets organizational needs. Apply problem-solving approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or process problems. Set appropriate context when assigning work to ensure that individuals roles support the achievement of the business units priorities and CIBCs overall goals.

Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities. Create a positive work environment and act as an effective role model by championing CIBCs mission, vision, and values.

Ensure compliance with policies, standards, guidelines, and controls by applying the policies and controls fairly and consistently so employees understand what to expect. Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals. Collaborates with peers, project managers, developers, and business analysts both inside and outside the work unit to identify, discuss, and resolve issues related to testing and quality engineering.

Interacts regularly with development teams, product owners, and external vendors to establish and monitor service level agreements, define service requirements, and ensure the delivery of quality solutions. Works closely with stakeholders to communicate status, metrics, and remediation plans for noncompliance and deviations. COMPLIANCE REQUIREMENTS / RESPONSIBILITIES: As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.

As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls. AUTHORITIES / DECISION RIGHTS: JOB DIMENSIONS: KNOWLEDGE AND SKILLS: As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness. As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions, and take disciplinary measures up to and including termination.

Responsible for managing testing activities across multiple projects, programs, or workstreams within the organization. Directly manages a team of test analysts, overseeing their capacity, performance, and development. Accountable for the delivery of testing outcomes impacting the quality and timeliness of project deliverables.

Provides advisory and support services for the adoption of automation and AI-based testing solutions across the unit. Knowledge: 8+ years of industry and job experience in software quality engineering, quality assurance, and test management. 2-3 years of managerial experience. Extensive experience in evaluating systems, software packages, and tools for functionality and quality requirements.

Strong understanding of quality management methods, tools, and techniques. Technical Skills: Must Have: Experienced in the following: Robot Framework, Appium, Selenium scripting, Playwright, or Cypress. Proficient with RestAPI, Parasoft, or other API testing and virtualization tools for API QA.

GitHub Copilot or other Gen AI-based tools. Proficient with Jira, Confluence, and / or other similar Agile, development, and QA tools. Nice to Have: Programming language skills with a strong preference for web-based programming (OLB QA), mobile programming (mobile QA), and API programming (API QA).

Skills: Excellent verbal and written communication skills. Strong problem-solving capabilities and ability to implement continuous improvements. Ability to lead teams, manage performance, and drive quality outcomes.

Education : Bachelors degree in computer science, Engineering, Information Technology, or a related field (or equivalent professional experience). What CIBC India Offers: At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential.

We aspire to give you a career that goes well beyond your compensation. We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development Privacy: By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement .