Senior Symantec Network Security Support Engineer (L3/Tech Lead)

We're seeking a Senior Symantec Network Security Support Engineer (L3/Tech Lead). As a Senior Symantec Network Security Support Engineer (L3/Tech Lead), you will serve as a Subject Matter Expert within a global support team. You’ll be responsible for resolving complex technical issues, mentoring Level 2 engineers, and ensuring the security posture of customer environments.

This role demands deep technical expertise, proactive communication, and a passion for continuous learning and customer success. At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity.

We turn complexity into clarity and potential into progress in a place where people lead and tech empowers. You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world. Why You’ll Enjoy It Here: Be Part of Something Big – A growing company where your contributions matter.

Make an Immediate Impact – Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.

We Care – Integrity, empathy, and purpose guide every decision. We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. QUALIFICATION: Bachelor’s degree in information technology or related discipline (required).

Master’s degree or technical certifications (preferred). EXPERIENCE: 5-9 years in technical support and customer relationship roles. SKILLS REQUIRED FOR THE JOB: Operating Systems: Microsoft Windows Server, Sun Solaris, Linux, HP-UX, AIX, z/OS Web Servers: Apache, Microsoft IIS, Sun One, Domino, IHS Application Servers: IBM WebSphere, BEA WebLogic, JBOSS Directory Servers: Sun One Directory Server, Microsoft Active Directory, CA Directory, LDAP Databases: Oracle, Microsoft SQL Server Networking & Protocols: TCP/IP, HTTP, DNS, SSL/TLS, NAT, FTP, SSH, Firewalls, QoS, PKI Authentication Protocols: RADIUS, LDAP, NTLM, Kerberos Troubleshooting Tools: Wireshark, tcpdump, browser developer tools Additional Tools & Technologies: Fiddler, Cisco IOS, load balancing, Memory Dump Analysis Endpoint Protection, IDS/IPS, Process Monitor/Explorer Mac OS, SQL, IIS, Apache, scripting Layer 7 API Gateway, Mobile Access Gateway, API developer portal Virtualization/Container tools: VMware, Azure, AWS, Docker, OpenShift Software development: Java, C/C++, Shell, Perl, SAML, SOAP, XML, HTML Federated technologies: Experience with SAML2, OAuth2, OpenID Connect, LDAP (preferred) ROLES & RESPONSIBILITIES: Act as a trusted advisor to customers, providing expert guidance and support.

Troubleshoot complex technical issues in diverse customer environments. Lead and mentor team members, offering escalation support and training. Own the customer experience and drive successful outcomes.

Communicate empathetically and effectively with internal and external stakeholders. Ensure timely resolution of cases to support customer retention and adoption. Participate in weekend and holiday coverage as needed.

Contribute to regional and global projects. Continuously improve customer service skills and technical capabilities. Follow company procedures and fulfill assigned roles diligently.

Certifications: Cybersecurity certifications such as Security+, CySA+, CASP+, SSCP, CCSP, CISSP, CCNA, CCNP are a plus. CompTIA Security+ preferred. Language: English: Intermediate proficiency.

TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment.

We do not and will not ask you to send or share with us any sensitive personal data.