GENERAL MANAGER

About the Opportunity Crescent Hotels & Resorts is seeking an accomplished and inspiring hospitality leader to serve as General Manager at Grand Bay Hotel San Francisco. Located along the picturesque Redwood Shores Lagoon, this 421‑room waterfront hotel, recently joined the Marriott portfolio, offers upscale hospitality, business travel convenience, and resort‑style amenities. The property sits between San Francisco and San Jose, serving corporate, group, leisure, and social business clients while benefiting from proximity to key technology companies and innovation hubs.

The role demands a dynamic, commercially focused leader who thrives in a fast‑paced, full‑service hotel environment and possesses a passion for exceptional guest experiences, associate engagement, and operational excellence. The General Manager will drive all aspects of hotel performance and position the property for continued growth and success within the highly competitive Bay Area market. Compensation $250,000 per year plus an operational incentive plan.

What We Offer Competitive executive compensation package Operational incentive plan eligibility Comprehensive benefits for eligible associates and family members 401(k) program with company match Travel discounts at Marriott and Crescent‑managed properties throughout North America Career growth opportunities with a leading hospitality management company Opportunity to lead a premier waterfront hotel in the heart of Silicon Valley Exposure to one of the nation's most dynamic business and technology markets Key Responsibilities Provide strategic leadership for all hotel operations, ensuring exceptional guest satisfaction, profitability, associate engagement, and brand compliance. Drive financial performance through budgeting, forecasting, revenue optimization, expense management, and asset stewardship. Partner closely with Sales, Revenue Management, Marketing, Food & Beverage, and Operations leaders to maximize performance and market share.

Lead the execution of strategic initiatives that enhance guest experiences, operational efficiency, and long‑term property value. Analyze financial and operational reporting to identify opportunities and implement improvement strategies. Recruit, develop, mentor, and retain a high‑performing executive leadership team.

Maintain exceptional standards of quality, cleanliness, product maintenance, and guest service. Build strong relationships with corporate clients, local businesses, tourism organizations, and community stakeholders throughout the Bay Area. Maintain a highly visible presence throughout the property, engaging with guests, associates, ownership representatives, and business partners.

Partner closely with Human Resources to support talent development, succession planning, associate engagement, and compliance initiatives. Communicate effectively with ownership groups and corporate leadership regarding operational performance, capital projects, strategic priorities, and business results. Support renovation, repositioning, and property enhancement initiatives as required.

Travel periodically for corporate meetings, leadership conferences, and industry events. Qualifications Minimum of 5 years of experience as a General Manager within a full‑service, upper‑upscale, luxury, or large convention hotel environment. Proven success leading hotels with significant group, corporate, and food & beverage business.

Marriott experience strongly preferred. Experience managing large‑scale operations with multiple revenue streams including rooms, food & beverage, meetings and events. Demonstrated success driving guest satisfaction, associate engagement, revenue growth, and profitability.

Strong understanding of hotel financials, budgeting, forecasting, revenue management, and asset management principles. Exceptional leadership, communication, coaching, and relationship‑building skills. Experience working directly with ownership groups and asset managers.

Ability to lead organizational change, capital projects, and operational transformation initiatives. Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Why Join Crescent Hotels & Resorts?

At Crescent Hotels & Resorts, we believe exceptional guest experiences begin with exceptional leaders. We empower our General Managers to think strategically, inspire their teams, and create environments where associates and guests thrive. This is an opportunity to lead one of the Bay Area's most recognized waterfront hotels, influence its next chapter of growth, and make a lasting impact on a property positioned at the intersection of hospitality, innovation, and world‑class service.

Equal Opportunity Employer We are an Equal Opportunity Employer and provide protections for veterans and individuals with disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr