TLM Support Manager

The TLM Support Manager is responsible for enterprise-wide reconciliation transformation initiatives as a Senior Business Analyst, leveraging 6+ years of hands‑on expertise with SmartStream Transaction Lifecycle Management (TLM) platform. In this strategic role, you will drive transformational End‑to‑End reconciliation implementations across RBC’s business units, combining advanced business analysis, process management, and business intelligence capabilities. You will architect scalable reconciliation solutions that fundamentally reshape financial operations, optimize financial controls, reduce operational costs, and align with Finance Shared Services strategic objectives.

Your deep technical and business knowledge—spanning data sourcing, reconciliation workflows, data migration, UAT, post‑implementation validation, and regulatory compliance—will directly impact RBC’s financial operations transformation at enterprise scale. What You’ll Do Lead transformational business initiatives across assigned business units, designing comprehensive future‑state reconciliation solutions that significantly reduce operating costs and strengthen financial, internal, and operational controls Drive organizational change management by partnering with cross‑functional teams, business units, operations teams, and global process service partners to reimagine current‑state reconciliation processes and deliver transformational outcomes Establish centers of excellence and best practices for reconciliation across the enterprise, building organizational capability and embedding sustainable change Conduct advanced business analysis and requirements elicitation, translating complex business needs into enterprise reconciliation solutions that support Finance Shared Services scaling and strategic growth Lead strategic stakeholder alignment initiatives, balancing competing needs of business, end‑users, and technical stakeholders while championing organizational transformation Design and optimize reconciliation processes across multiple scenarios (GL to Source System, Sub‑ledger, NTZ Intragroup, cash, asset recs, n‑way reconciliations) Leverage reconciliation product expertise to optimize SmartStream TLM platform configurations, drive best practices implementation, and accelerate time‑to‑value for new onboarding initiatives Develop enterprise‑grade project documentation aligned with RBC Agile/PMF standards, including EPICs, User Stories, detailed process flows, comprehensive UAT plans, PRD cut‑over strategies, and RTB hand‑over documentation Architect Financial Information Business Rules (FiBRS) and Static Data configurations for complex onboarding/off‑boarding scenarios Provide technical leadership in data transformation design, including ETL process optimization (Datastage, Monarch, Apache Airflow, Python) and advanced reporting solutions What You Need To Succeed Must Have: Bachelor’s degree in Business, Information Technology, Engineering, or equivalent Must Have: 6+ years of advanced business analysis experience, with demonstrated expertise in planning, monitoring, requirements elicitation, management, enterprise analysis, requirements analysis, and solution assessment/validation Must Have: 5+ years of experience leading FSS onboarding initiatives (Domestic Banking, International Banking, Insurance, Strategic Reporting) covering matching, investigation, resolution, attestation, documentation, reporting, and operational support Must Have: Proven track record leading process improvement and automation initiatives Must Have: Demonstrated success managing production cut‑overs and GoLives with occasional weekend availability as required Must Have: Strong knowledge of RBC GL Attestation policy, eSOD compliance, and PEGA Attestation Workflow integration Reconciliation Product Expertise: 6+ years of hands‑on experience with SmartStream TLM platform, including GL to Source System, Sub‑ledger, NTZ Intragroup, cash, asset reconciliations, and n‑way reconciliation scenarios Reconciliation Product Expertise: Deep expertise with SmartStream TLM modules and platform architecture Reconciliation Product Expertise: Working knowledge of alternative reconciliation platforms and financial matching engines Reconciliation Product Expertise: Understanding of financial matching engines and their optimization for complex reconciliation scenarios Reconciliation Product Expertise: Ability to configure and customize reconciliation workflows to address unique business requirements Transformational Leadership Capabilities: Proven capability to lead cross‑functional teams through complex organizational transformations Transformational Leadership Capabilities: Demonstrated expertise in change adoption strategies, stakeholder management, and driving sustainable organizational change Transformational Leadership Capabilities: Experience establishing best practices and centers of excellence that embed transformational change across the enterprise Transformational Leadership Capabilities: Track record of leading large‑scale transformation programs that deliver measurable business impact and cultural change Nice to Have Reconciliation product certifications or advanced platform training (SmartStream TLM, financial matching engines) Experience leading enterprise transformation programs or digital initiatives Proficiency with data extraction and visualization tools (Apache Superset, Tableau) Knowledge of advanced ETL platforms (DataStage, Monarch, Apache Airflow, Python) Experience with Agile at scale frameworks and enterprise project management methodologies Background in regulatory compliance and financial controls architecture Job Skills Business Analysis Business Process Management (BPM) Business Requirements Business Rules Decision Making End‑to‑End Testing Interpersonal Relationship Management Operational Delivery Process Flow Process Improvements Process Management Risk Management Time Management #J-18808-Ljbffr