Technical Business Analyst

Technical Business Analyst – Media Org 6-month contract | Hybrid London | Start ASAP | Inside IR35 | Circa £465/day A hands-on technical BA is sought to map how subscription operations currently run across an outsourced partner and internal teams - surfacing the pain points and complexity any future model needs to design around. This is not a documentation exercise; the artefacts produced are the deliverable. What you'll do Map as-is processes, systems, data feeds and reporting across nine outsourced service categories Interview and shadow stakeholders to document friction, cost and risk in the current model Quantify complexity and attach cost to it - rate plans, workarounds, bespoke reports Triangulate invoices and internal data to build a credible cost-per-subscriber view Maintain the relationship with the outsource partner throughout discovery What you'll deliver Service catalogue, process maps, pain-point register, complexity inventory, baseline metrics pack, system/data feed inventory and a 10–15 page steering group summary Must-have Technical BA experience across systems, integrations and data - not only process diagrams Track record on a subscription, circulation or BPO-exit programme in publishing, media or financial services Strong process mapping, finance literacy (deferred revenue, reconciliations, VAT) and stakeholder skills Nice-to-have Publishing operations, ABC audit, offshore CS centre experience, subscription platforms, GDPR, SQL