System Analyst

We’re Hiring – (System Support Analyst | Remote) LearningMate/Straive is looking for a skilled System Support Analyst to join our team and support our U.S. based client partner, MGT Impact Solutions, LLC! Join our dynamic team! Apply now by sending your resume to sayanti.roy1@learningmate.com Key Responsibilities: Service Request Management · Review, prioritize, and complete system administration service requests for MGT business applications based on established documentation and procedures. · Perform routine administrative tasks such as: o User provisioning and access management o Data updates and corrections o Configuration adjustments o Report and dashboard setup o Workflow and automation updates (where documented) · Ensure requests are completed within defined service-level agreements (SLAs). · Document work performed and maintain clear records in the service management system System Administration · Maintain system configurations according to documented standards. · Troubleshoot system issues related to access, configuration, and basic functionality. · Escalate complex issues to senior system administrators or platform specialists when required. · Validate system changes and ensure they align with governance and change management processes.

Documentation & Process Development · Create and maintain clear system documentation, standard operating procedures (SOPs), and knowledge base articles. · Work with business stakeholders to translate business requirements into documented support processes and system procedures. · Continuously identify opportunities to improve support workflows, documentation quality, and operational efficiency. · Assist in building repeatable processes that allow consistent service delivery. Minimum Qualifications: · Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field (or equivalent experience). · 5 years of experience supporting enterprise business systems. · Experience working in Salesforce with System Administrator privileges · Basic to intermediate understanding of relational databases / SQL · Experience managing ticket-based service requests in an IT support or operations environment. · Strong documentation and process writing skills · Ability to follow structured procedures and maintain detailed records. Preferred Qualifications · Salesforce Administrator certification · Experience with professional services automation (Mavenlink, Certinia, etc.) and/or ERP systems (NetSuite). · Familiarity with ITIL-based service management processes. · Experience creating knowledge base documentation or internal training materials.

What Success Looks Like · Executes system support requests accurately and efficiently · Maintains clear, organized documentation · Improves operational processes and system usability · Provides reliable day-to-day system support to business users