Store Manager

Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from diverse backgrounds to influence the growth of our organization. Part of the Arthur M.

Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Position Summary The Manager in Training (MIT) will learn how to be responsible for overall store operations, including expenses, merchandising standards, operations standards, compliance, safety, security, and workforce. During this training, you will work closely with cross‑functional partners in Human Resources, Asset Protection, and Operations at the District, Region, and Store Support Center levels to learn how to execute the PGA TOUR Superstore business strategy within the store.

You will learn to build and support a store culture, in partnership with key stakeholders, that aligns with the PGA TOUR Superstore mission and behaviors, where employees are engaged and inspired. Key Responsibilities Customer Experience Lead a confident and knowledgeable team that delivers a differentiated experience for our customers, prioritizes customers over tasks, and delivers a welcoming and inspiring experience. Listen and respond to internal and external customers and build strong relationships in the store, organization, and community.

Drive change in key areas with the greatest impact on customer experience and use customer feedback to coach and recognize teams. Inspect store pages for accuracy to prevent any negative customer experience due to incorrect information being provided. Manage the appearance, cleanliness, and upkeep of the retail building and equipment to deliver a differentiated customer experience.

Operational Excellence Create and oversee the day‑to‑day execution of the strategic plan, driving sales and profitability through report analysis and initiating appropriate action to exceed financial goals. Make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting. Demonstrate corporate citizenship by maintaining compliance with all required company directives, deadlines, publications, standards, meetings, and policies and procedures.

Ensure compliance with all safety and security policies and procedures. Lead the team to work in the same way and hold others accountable to this commitment of ethical conduct, safety, and compliance. Inspect all schedules for proper allocation and guidelines to support peak traffic times, key holiday events, and weekends.

Associate Engagement Promote a fun, inclusive, and people‑first working atmosphere that encompasses our core values with accountability to create a high‑performing team, maintain service standards, and develop internal talent. Act as the cultural ambassador, create and initiate plans that drive improvements in associate engagement and retention. Develop, implement, and monitor store leaders’ individual development plans (IDPs) to ensure future bench strength.

Establish performance and development goals for Assistant General Managers and provide mentoring, coaching, and regular feedback to enhance performance. Demonstrate the commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Recruit, hire, and retain a passionate team for area‑specific knowledge and expertise, and own the onboarding experience.

Oversee any compensation, disciplinary, or staffing/human‑resources‑related actions by following company standards and policies. Qualifications and Skills Required Strong listening and interpersonal skills with good verbal and written communication skills to communicate cross‑functionally. Strong strategic and analytical skills; ability to forecast business needs and develop comprehensive solutions to complex problems; identify opportunities to increase sales and strengthen operational processes.

Advanced computer skills with working knowledge of the Microsoft Office Suite, including Outlook. Ability to manage conflict, lead conflict resolution, and hold others accountable. Strong business acumen with complete accountability for P&L management.

Organizational skills to prioritize multiple tasks and allocate resources to meet objectives. Leadership skills to lead by example and enforce a high standard of customer service. Education: GED or high school diploma (college degree preferred).

Experience: Three years in sales, management, or people development (college degree preferred). Working Conditions and Physical Demands Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb box overhead. Candidate must work a flexible work week and work nights, weekends, and holidays as required.

Candidate relocation is required. Equal Opportunity Employer PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status.

Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Discrimination Policy Employment discrimination is unlawful and violates our policies.

Every associate at every level in the organization is prohibited from engaging in any form of discrimination. If an associate believes he/she is being discriminated against, they should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report. #J-18808-Ljbffr