Store Manager (Hiring Immediately)

Summary of Role Lead the Chip City Experience At Chip City, were all about Cookies, Customers, and Culture . As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. Youll lead by examplebringing positivity, precision, and professionalism to every shift.

Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, youll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands-on leadership, clear communication, and building a strong, collaborative store culture.

Primary Responsibilities: Guest Experience & Hospitality Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest Maintain Chip Citys hospitality standards across all touchpoints in-store, pickup, and delivery Resolve guest concerns with empathy, professionalism, and speed Team Leadership & Development Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences Model positive energy, professionalism, and teamwork at all times Conduct performance check-ins, deliver feedback, and support ongoing development Foster an inclusive, supportive, and fun work culture Operations & Execution Oversee daily store operations, ensuring smooth opening, midday, and closing routines Ensure cookies and beverages meet Chip City quality, freshness, and presentation standards Lead and support accurate production planning to meet customer demand Ensure adherence to food safety, sanitation, and health department regulations Maintain a clean, safe, and organized bakery environment at all times Sales & Business Performance Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings Execute marketing initiatives, loyalty program promotions, and limited-time flavor launches Track key performance indicators (KPIs) and identify opportunities to improve sales and service Staffing & Scheduling Build effective weekly schedules that balance labor needs, team availability, and business demands Manage callouts and shift coverage to maintain smooth operations Monitor labor costs and adjust when necessary while maintaining service levels Inventory & Equipment Oversee inventory management, including ordering, receiving, stock rotation, and waste control Keep all equipment operational, performing routine checks and submitting timely maintenance requests Communication & Compliance Communicate clearly and consistently with the Multi Unit Manager and team Uphold all Chip City policies, procedures, and brand standards Ensure compliance with cash handling, safety, and security protocols Required Skills & Experience 12 years of supervisory or management experience in food service, retail, hospitality, or similar environment Strong leadership skills, motivates, coaches, and leads by example Excellent communication skills, clear, friendly, confident, and solution oriented Experience in a fast-paced, high-volume environment Strong understanding of food safety and sanitation practices Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure Comfortable using POS systems, scheduling tools, and basic reporting Passion for creating memorable, customer focused experiences Holds a Food Protection Certification (or is willing to obtain one where required) Successfully completes all training programs to uphold Chip City standards Physical Requirements: Able to stand for extended periods and operate a cash register or related equipment Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation Comfortable performing repetitive motions for extended periods Able to work in a warm, fast-paced environment around commercial ovens and baking equipment Flexible availability, including early mornings, evenings, weekends, and holidays Benefits + Perks: Medical, Dental, and Vision insurance plans Up to 10 days of Paid Time Off (PTO) 401(k) Retirement Plan Free shift cookie and beverage 50% Off employee discount Commuter benefits with pre-tax savings Pay Range: $23.00 - $25.00 per hour + bonus potential Required qualifications: 1+ year of experience in the retail industry Legally authorized to work in the United States 18 years or older Retail skills: point of sale (POS) operation Retail skills: customer service Retail skills: addressing customer complaints Management skills: supervising employees Management skills: hiring and onboarding Management skills: writing schedules Management skills: managing employee conflicts Management skills: resolving customer complaints Comfortable handling customer complaints Able to stand for duration of shift Able to comfortably lift 30 lbs Available to work: holidays Available to work: late at night Available to work: weekends Available to work: weekdays Preferred qualifications: At least high school diploma or equivalent or higher Food Service license/certification: Food Handler's License Food Service license/certification: ServSafe Manager Certification Available to work: on call