Store Manager

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.

Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. About Express Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style.

Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Store Name Baybrook (Friendswood, TX) Responsibilities Is the Store Manager role made for you?

Learn more and consider applying today. Express is seeking a Store Manager The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence.

We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics. Key Responsibilities Talent - Attract, develop and retain top talent Support an environment which encourages an exceptionally high level of store morale Focus all store associates on creating an environment built on teamwork and a "one team" mentality Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent Build a succession plan for all roles Identify and nurture the growth of high performing store associates Develop and maximize the success of store associates to achieve sales potential and customer experience Attract, recruit and hire all store associates Customer and Associate Experience - Build a store environment that consistently delivers exceptional customer experiences Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy Create a culture of proactive customer engagement Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.

Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve Drive loyalty and credit card acquisition through an engaged store team Create positive in-store experience through visual standards Execution - Analyze the business and execute/communicate clear action plans that optimize results. Manage all aspects of daily store operations Ensure all store associates have clarity on goals and action plans Create clear action plans that optimize results Direct workload and ensure execution of plans and strategies across the store #J-18808-Ljbffr