Store Manager

Job Description Role Overview We are looking for a result-driven Retail Store Manager to lead operations at our Samsung Premium Store. The ideal candidate will be responsible for driving sales performance, delivering exceptional customer experience, managing store staff, and ensuring adherence to brand and operational standards. Key Responsibilities 1.

Sales & Revenue Management • Drive store sales to achieve monthly and annual targets • Maximize revenue through upselling, cross-selling, and premium product focus • Monitor daily sales performance and implement corrective actions • Ensure high conversion rates and average ticket size 2. Team Leadership & People Management • Recruit, train, and manage store staff (sales executives, promoters, etc.) • Set clear KPIs and monitor individual performance • Conduct regular training on product knowledge and selling skills • Maintain high team motivation and discipline 3. Customer Experience • Ensure premium in-store experience aligned with Samsung brand guidelines • Handle escalations and resolve customer complaints effectively • Maintain high customer satisfaction (NPS focus) • Ensure proper demonstration of products and services 4.

Store Operations • Oversee daily store operations including opening/closing procedures • Ensure visual merchandising (VM) and store layout as per Samsung standards • Maintain inventory accuracy and stock availability • Coordinate with warehouse/logistics for replenishment 5. Compliance & Reporting • Ensure adherence to company policies, audit requirements, and SOPs • Prepare daily/weekly/monthly MIS reports • Track KPIs such as footfall, conversion, ATV (Average Transaction Value), and productivity 6. Brand & Partner Coordination • Liaise with Samsung representatives for promotions, training, and compliance • Execute brand campaigns, launches, and in-store activations • Ensure store readiness for new product launches Requirements • Experience: 4–8 years in retail sales (consumer electronics preferred) • Minimum 2–3 years in a Store Manager role • Strong understanding of retail KPIs (conversion, ATV, ASP, etc.) • Proven track record of achieving sales targets • Strong leadership and team management skills • Excellent communication and customer handling skills Preferred Profile • Experience in managing premium brand stores • Exposure to high-value product sales (smartphones, appliances, electronics) • Hands-on with POS systems, inventory tools, and reporting Benefits Compensation • Competitive salary + performance incentives • Growth opportunities across multi-store operations What We Offer • Opportunity to manage high-visibility Samsung premium stores • Fast-track career growth into Cluster/Area Manager roles • Performance-driven culture with strong incentives Requirements • Experience: 4–8 years in retail sales (consumer electronics preferred) • Minimum 2–3 years in a Store Manager role • Strong understanding of retail KPIs (conversion, ATV, ASP, etc.) • Proven track record of achieving sales targets • Strong leadership and team management skills • Excellent communication and customer handling skills Preferred Profile • Experience in managing premium brand stores • Exposure to high-value product sales (smartphones, appliances, electronics) • Hands-on with POS systems, inventory tools, and reporting