ServiceNow Developer – ITSM (Change & Release Management) | Remote | PAN India | Immediate Joiner

Job Title : ServiceNow Developer – ITSM (Change & Release Management) Experience: 5 – 8 Years Locations: Remote Key Responsibilities Configure and customize ServiceNow ITSM modules, primarily Change Management and Release Management. Design and implement workflows using Flow Designer and Workflow Editor. Develop and maintain risk-based approval processes and routing mechanisms.

Implement Change Lifecycle Automation and Release Management processes. Configure Standard, Normal, Emergency, and Major Change workflows. Develop dashboards, reports, and KPI metrics for operational visibility.

Create Catalog Items, Record Producers, UI Policies, Client Scripts, Business Rules, Script Includes, and ACLs. Configure notifications, SLAs, approvals, and escalation workflows. Support UAT, deployment activities, hypercare, and production support.

Collaborate with architects and stakeholders to implement OOTB-first solutions. Participate in instance upgrades and platform enhancements. Ensure adherence to ITIL best practices and governance standards.

Mandatory Skills ServiceNow Platform ServiceNow ITSM Development Change Management Release Management Incident Management Problem Management Service Catalog Development Flow Designer Workflow Editor Business Rules Client Scripts Script Includes UI Policies UI Actions ACLs Reporting & Automation Performance Analytics Dashboards Reports Notifications SLA Configuration Scripting JavaScript GlideRecord GlideAjax ServiceNow APIs ITIL Knowledge Change Management Release Management CAB Process Risk Assessment Approval Workflows Preferred Skills ServiceNow CSA Certification CAD Certification ITIL Foundation Certification Experience with IntegrationHub REST/SOAP Integrations Agile/Scrum Methodology ServiceNow Upgrade Experience Must Have Experience Candidates should have hands-on experience in: ✔ Change Management Implementation ✔ Release Management Configuration ✔ Flow Designer Development ✔ Workflow Automation ✔ Approval Workflows ✔ Reporting & Dashboards ✔ ServiceNow Scripting ✔ ITSM Module Development Ideal Profile 5–8 years ServiceNow experience. Strong ITSM Development background. Hands-on Flow Designer expertise.

Experience in Change & Release implementation projects. Comfortable with JavaScript and ServiceNow scripting. Experience working with business stakeholders and solution architects.