Service Engineer

Job Summary : We are looking for a skilled Service Technician responsible for diagnosis, repair, testing, and servicing of audio products. The candidate should have hands-on experience in hardware-level troubleshooting along with software handling and service management tools. Key Responsibilities: Diagnose and repair Audio products including speakers, headphones, and portable audio devices.

Perform component-level repairs including battery, IO board, logic board, grill/cabinet, charging, and connectivity issues. Handle software/firmware troubleshooting and updates. Perform product testing, quality checks, and final verification after repair.

Update diagnosis, repair status, and service remarks in Zoho/Salesforce CRM systems. Maintain TAT and timely closure of service cases. Coordinate with internal teams for spare parts and escalations.

Maintain repair quality as per premium brand standards. Required Skills: Strong electronics troubleshooting knowledge. PCB/logic board level diagnosis experience.

Audio/electronics repair experience preferred. Familiarity with Zoho, Salesforce, or service CRM tools. Good communication and reporting skills.