Service Engineer

We're looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Manager.

Responsibilities Ensure agreed Franke UK Technical Standards and Processes are adhered to Provide on-call weekend rota for Engineer Technical Assistance and reactive calls (one every four weekends) Highlight technical skills gaps Highlight customer skills gaps Manage stock levels Manage customer relations at a site level Keep up to date with all company admin and courses Highlight issues where Account Support is required due to ongoing customer issues Perform any other ad hoc duties and responsibilities that arise on a day-to-day basis or over time within the remit of the role Key Skills and Qualifications Ability to demonstrate an understanding and experience in the remit of the Field Engineers role Minimum 2 years experience working in the coffee machine or vending industry Competent using phones and laptop Excellent communications skills Personal integrity Analysing and prioritising tasks Understand when to inform and when to elevate issues Benefits Opportunity to work in a collaborative and innovative environment Professional growth and development opportunities Competitive salary and benefits package Be part of a company committed to excellence and innovation 25 days of holidays Private Healthcare for you, with the option to add partner and children Life Insurance Income Protection #J-18808-Ljbffr