Senior Sales Manager

Comfortable. Convenient. Unmistakably Radisson. Join a team that’s all about great service, genuine hospitality, and everyday opportunities to shine. At Radisson Hotel Nashville Airport , we keep things welcoming, supportive, and teamwork‑driven. Just minutes from the airport and close to all things Music City, it’s a great place to build your skills and grow your career. And we are looking for our next Senior Sales Manager to join this incredible team. If you’re friendly, dependable, and excited to make a difference for our guests, we’d love to have you on our team. #makeityourchoice Benefits When You Make It Your Choice: Employee discounts on thousands of hotels 1st of the month following 30 days of service: Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more! 401(k) Retirement Plan 90 Days: Paid Vacation Time 8 Paid Holidays Paid Bereavement 1 Year: Paid Floating Holidays Key Responsibilities Serves as authority on sales processes, contracts, sales platforms and liaison for hotel’s collaboration Collaborates with all departments in deploying “Everybody Sells” strategies and deployment Participates in the development of the hotel’s business strategies Participates in the development and implementation of sales strategies that support achievement of the hotel’s goals: Develops and implements strategies for achieving individual sales goals Achieves market share and revenue goals by working with the Director of Sales (Marketing) on individual and team goals within assigned market segments Prepares proposals and contracts that are geared to maximize profit while satisfying client needs Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs) Solicits files on a timely basis to confirm business Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business Delivers and sells hotel’s features and benefits to meet clients' needs Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas Ability to pivot in both markets and team role pending changing economic and team dynamics Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners Ensure all materials used are in accordance with brand standards Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations Exemplifies excellent written and oral communication skills with all stakeholders, including ownership and operational partners Collaborates with GM in the development and implementation of business strategies for the hotel which are aligned with RHGA’s overall mission, vision values and strategies Develops, implements and leads strategies for achieving sales goals aligned with hotel’s goals Communicates and reinforces the vision for customer service to all hotel managers, supervisors and employees Continually improve hotel sales and adheres to Radisson brand standards Exemplifies minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Manages Sales Coordinator and their job duties, delegation, training where applicable Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest Responsibility #1 (70%) Sales initiatives, managing RFPs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests while also delegating appropriate tasks and responsibilities to direct reports to generate greatest efficiencies. Responsibility #2 (20%) Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.

Responsibility #3 (10%) Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy. Requirements/Skills High school diploma required, bachelor’s degree preferred Minimum five years sales management experience within hotel industry Minimum two years at an upscale brand in past five years in sales management General knowledge of contract laws Experience managing owner relationships Experience managing a team Able to resolve conflicts; guests, supervisor and employee Able to collaborate effectively with other hotel employees and managers to ensure teamwork Ability to interpret and implement strategies based on reviews of STR, TravelClick/Kalibri Labs, GDS audits, Online Booking tools Expert computer skills including Microsoft Office suite, Delphi and/or Opera, including Catering and Convention Services deliverables Knowledge of hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning #J-18808-Ljbffr