Senior Product Business Analyst

You will be a key leader within one of our core pillars, working within the Times Product Customer Team. The team is made up of cross-functional squads of Product, Design, and Product Business Analysis professionals, supported by dedicated Delivery and Engineering teams. You'll be joining at an exciting time in our product evolution, with the opportunity to execute product strategy and make a significant impact on our digital offerings. Your role The Senior Product Business Analyst sits at the intersection of product thinking, commercial analysis, and delivery execution. Although assigned to either Content or Customer, this role is not assigned to a single squad within that area – it operates dynamically across pillars, stepping into Product or Delivery spaces where needed, owning analysis end-to-end, and holding personal accountability for the outcomes of the features. The right person brings a product and user‑problems mindset, uses AI as a daily practice tool, and is as comfortable influencing a roadmap as they are writing a user flow. Your team You will join the Times Media Product team, reporting into the Head of Business Analysis with a dotted line to the Principal Product BA in your assigned team, acting as a strategic partner between Product & Technology and our core Business stakeholder areas depending on your assigned team; Content, Monetisation or Customer. Day to day you will Own the end‑to‑end discovery lifecycle on complex initiatives across multiple pillars, owning the analysis from problem definition through to a build‑ready solution Execute discovery and analysis techniques – including user journeys, service blueprints, process mapping, data mapping, and user flows – to define to‑be experiences and expose logic risks Prioritise MVP scope using hypotheses to prove value, negotiating with stakeholders to keep the team lean and focused on high‑impact wins over scope creep Transform raw customer behavioural data into actionable requirements, validating post‑launch metrics to confirm solutions delivered their intended business impact Apply commercial literacy to connect analysis to revenue impact, cost trade‑offs, and business opportunity – framing recommendations in ways that actively steer roadmap and product decisions Maintain active awareness of the competitive landscape, incorporating competitor intelligence into discovery and prioritisation Build strong relationships with key executive stakeholders, and align stakeholders and squads around objective data and evidence, leading workshops to drive rapid agreement on goals, priorities, and scope Act as a versatile lead when required, covering prioritisation, sequencing, and reporting to ensure initiatives maintain momentum without waiting for a gap to be filled Use AI as a daily practice tool to iterate on documentation, logic flows, edge case analysis, and requirements drafting, automating low‑value tasks to protect time for high‑impact work What we're looking for from you Proven experience leading end‑to‑end discovery on complex, cross‑functional product initiatives with demonstrable impact on product outcomes Strong command of discovery and analysis techniques: user journey mapping, service blueprints, process and data mapping, user flows, and functional logic design A track record of rapidly integrating into new teams, decoding complex domain contexts, and building stakeholder trust quickly Proficiency in using behavioural analytics tools such as ContentSquare to challenge assumptions, derive product insights, and ensure solutions deliver measurable business impact Experience contributing directly to roadmap input or prioritisation, with a track record of influencing product direction through analysis and research – not just documenting decisions made by others Ability to frame analysis in commercial terms and apply competitive awareness to shape product and discovery decisions Confident facilitator and communicator, able to align senior stakeholders around evidence‑based decisions and distil complex analysis into clear, persuasive narratives Comfortable working dynamically across multiple teams without a fixed assignment – a self‑starter who builds context quickly and operates with minimal direction Demonstrable use of AI tools in day‑to‑day analytical work, with a clear view on how to use them to increase output quality and reduce time on low‑value tasks Benefits Private medical insurance including coverage for pre‑existing conditions Discounted gym memberships, free ClassPass at Home, weekly in person/ virtual exercise classes ‘Bikes for Work’ and ‘Electric Car’ scheme Up to 60% discount on Harper Collins books Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times. Weekly virtual panel chats with top journalists and celebrities Access to wellbeing benefits such as EAP, physio/massage and counselling A generous pension scheme with employer contributions of up to 5% Wide range of training available, plus full LinkedIn Learning access 25 days holiday, plus bank holidays and up to 4 volunteering days per year We are committed to providing an inclusive recruitment process.

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