Senior Manager – Kiosk Operations & Customer Activation

Fynro is building an AI-powered personal finance and wealth advisory platform for India — combining technology with real SEBI registered human advisors, not another robo-advisor pretending empathy scales. With plans starting from ₹399/month, we're built to serve financial planning across income segments, not just the affluent — a market that's been almost entirely underserved by trustworthy advice at scale. Why Now, Why Fynro: India has 400M+ people entering the formal financial system with no real access to trustworthy, personalized financial guidance — the market opportunity is generational, not incremental We're combining technology and human trust in a category where pure-tech and pure-advisory models have both hit ceilings — we believe this hybrid is the unlock, and early signals back that up We believe Fynro can become one of India's most important consumer fintech brands, and a $10B company in 10 years.

The Role We are looking for a Senior Manager – Kiosk Operations & Customer Activation to lead the strategy, expansion, and operational excellence of our offline customer acquisition channels. This role is responsible for establishing and scaling a high-performing kiosk network across malls, corporate parks, airports, retail hubs, and other high-footfall locations. The ideal candidate will combine expertise in retail operations, field sales, customer acquisition, team leadership, and business development to create a scalable offline growth engine.

You will own the complete lifecycle of kiosk operations—from identifying new locations and setting up kiosks to hiring teams, driving customer acquisition, optimizing conversions, and delivering profitable business growth. Key Responsibilities Offline Growth Strategy Develop and execute the offline customer acquisition strategy aligned with business goals. Build and scale a high-performing kiosk network across multiple cities.

Identify new opportunities to expand the company's offline presence through innovative activation channels. Continuously improve customer acquisition efficiency and cost metrics. Kiosk Network Expansion Identify, evaluate, negotiate, and secure premium kiosk locations with high customer footfall.

Build relationships with mall management, retail partners, commercial property owners, event organizers, and channel partners. Lead end-to-end kiosk setup, branding, infrastructure, technology deployment, and operational readiness. Ensure timely launch of new kiosk locations.

Operations Management Own the operational performance of all kiosk locations. Establish and implement SOPs, operational standards, and service quality benchmarks. Monitor kiosk productivity, staffing, inventory, branding, and customer experience.

Conduct regular field visits and operational audits to maintain consistency. Sales & Customer Acquisition Drive customer acquisition and revenue generation through kiosk channels. Define sales processes and conversion frameworks for field teams.

Monitor sales funnel performance and continuously improve conversion rates. Analyze customer behaviour and optimize engagement strategies. Team Leadership Recruit, train, mentor, and lead kiosk managers, team leaders, and customer acquisition executives.

Build a strong performance-driven culture with clear accountability. Conduct regular coaching sessions and performance reviews. Develop succession plans and leadership capability within the field organization.

Performance Management Own and deliver business KPIs across the kiosk network. Monitor productivity at location, city, and regional levels. Implement incentive programs and performance improvement initiatives.

Drive operational efficiency while maintaining a superior customer experience. Marketing & Activations Partner with the Marketing team to execute offline campaigns, mall activations, promotional events, and local partnerships. Ensure consistent brand visibility across all kiosk locations.

Evaluate campaign effectiveness and optimize ROI. Vendor & Stakeholder Management Manage relationships with infrastructure vendors, branding agencies, manpower partners, and facility providers. Coordinate with internal teams including Marketing, Product, Technology, HR, Finance, Legal, and Operations.

Ensure timely execution of all operational and commercial deliverables. Reporting & Analytics Build dashboards to track business performance and operational metrics. Analyze footfall, lead generation, conversion rates, customer acquisition costs, revenue, and productivity.

Present regular business reviews and strategic recommendations to senior leadership. Compliance & Governance Ensure adherence to company policies, operational standards, regulatory requirements, and customer data privacy guidelines. Maintain compliance with KYC processes and internal audit requirements.

Identify operational risks and implement preventive controls. Key Performance Indicators (KPIs) Kiosk network expansion and launch timelines Customer acquisition volumes Lead-to-conversion ratio Revenue generated through kiosk channels Cost per acquisition (CPA) Sales productivity per kiosk Customer satisfaction (CSAT/NPS) Operational compliance and audit scores Employee productivity and retention ROI of activation campaigns Experience 8–12 years of experience in retail operations, offline customer acquisition, field sales, activation, or business operations. Minimum 3–5 years leading multi-location retail or kiosk operations.

Preferred Industry Background Fintech Banking & Financial Services Telecom Retail Insurance Distribution Consumer Electronics Retail Premium Retail Chains Automobile Retail Event & Brand Activation D2C Retail Expansion Education Bachelor's degree required. MBA preferred. Skills & Competencies Strong business acumen and operational excellence.

Expertise in scaling multi-location retail or kiosk operations. Proven leadership and people management capabilities. Strong negotiation and stakeholder management skills.

Data-driven decision-making with excellent analytical ability. Customer acquisition and conversion expertise. Budget planning and P&L orientation.

Excellent communication, influencing, and presentation skills. High ownership with the ability to thrive in a fast-paced startup environment. Why Join Us?

This is a unique opportunity to build and scale one of the country's most innovative offline customer acquisition channels. You will have the autonomy to shape strategy, build high-performing teams, establish new markets, and directly influence the company's growth trajectory. If you enjoy building businesses from the ground up, leading large field teams, and creating scalable retail operations, we'd love to hear from you.