Senior Manager, Community Programs & Operations

Senior Manager, Community Programs & Operations Remote Location Boston, MA; Seattle, WA; Austin, TX; or Washington, DC Position Summary As the Senior Manager, Community Programs & Operations, you will lead and scale HackerOne’s global hacker community programs, owning the strategy, systems, and execution that help researchers grow, stay engaged, and deliver increasing value on the platform. This role is foundational to making HackerOne the home for the world’s best hackers by combining strong people leadership, scalable program design, and operational rigor. You will lead a small team of community professionals and contractors, prioritize the highest-impact investments, and build the workflows, cross‑functional partnerships, and tooling requirements needed to grow and retain a thriving, high‑performing global researcher community.

Success in this role means improving hacker satisfaction and retention, accelerating researcher progression across key cohorts, scaling flagship community programs, and strengthening the researcher side of the ecosystem in ways that improve marketplace health and deliver greater value to customers. What You Will Do Multiply Your Impact Lead and develop a high‑performing team of community professionals and contractors by creating clarity, accountability, and scalable ways of working. Build team capability, establish strong operating rhythms, and reduce single‑threaded dependency through documentation, prioritization, and repeatable processes.

Own the Outcome Own the strategy and execution of flagship community programs and lifecycle motions that drive hacker retention, satisfaction, progression, and long‑term loyalty. Ensure Community investments are tied to measurable business outcomes, including stronger cohort progression, improved engagement quality, healthier retention of high‑value researchers, and increased value for customers. AI First Champion an AI First approach by identifying opportunities to improve community operations, lifecycle engagement, reporting, and support workflows through automation and AI‑enabled tools.

Help the organization build more scalable, intelligent systems that improve researcher experience and team productivity. Change Agility Adapt quickly to evolving researcher needs, market dynamics, tooling maturity, and company priorities. Make thoughtful trade‑offs, sequence work against capacity, and keep the team focused on the highest‑impact opportunities as Community continues to grow and scale.

Data‑Driven Decision Making Define, track, and improve KPIs related to hacker retention, satisfaction, lifecycle progression, engagement, and program effectiveness. Build clear feedback loops across programs, communications, events, and experiments to identify what is working, where friction exists, and what actions will most improve outcomes at scale. First Principles Problem Solving Redesign community motions, operating models, and engagement approaches by simplifying complexity and focusing on what drives the most value for hackers, customers, and HackerOne.

Cross‑Functional Leadership Partner closely with Product, Marketing, Customer Success, Events, Data, and Operations teams to improve the end‑to‑end researcher experience. Translate voice‑of‑community insights into prioritized recommendations, operational improvements and scalable lifecycle interventions that align community strategy to company goals. Scalable Program and Event Execution Lead and support community‑led activations, researcher‑facing programs, and event‑related motions with a focus on quality, consistency, and measurable follow‑through.

Scope and Operating Expectations This role is a strategic programs and operations leadership role within Community. It is expected to improve how Community scales, not simply absorb more manual work. This role will: lead a small team and contractor bench own prioritized community programs and lifecycle motions help define systems, tooling requirements, and operating models improve how researchers are engaged, retained, and progressed over time Success depends on strengthening the systems, partnerships, and community programs that enable scale.

Minimum Qualifications 8+ years of experience in community, program, lifecycle, marketplace, or operations leadership roles, with demonstrated success scaling programs or operational motions 3+ years of experience leading high‑performing teams, including coaching, performance management, contractor/vendor oversight, and team development Experience building or scaling programs using data, automation, CRM workflows, or other operational systems Experience defining metrics and using them to improve business outcomes, program effectiveness, and user engagement Strong cross‑functional leadership skills, with the ability to drive alignment across Product, Marketing, Operations, and go‑to‑market partners Experience in cybersecurity, vulnerability management, developer ecosystems, or similarly technical community environments Competency using emerging AI tools to support experimentation, iteration, and hands‑on problem solving. Familiarity with human‑in‑the‑loop, agentic, or automation‑driven workflows. Preferred Qualifications Experience working with global communities, marketplaces, or technical ecosystems, ideally in security, developer, or open‑source environments Experience leading strategic programs that drive retention, progression, loyalty, and long‑term ecosystem health Experience partnering with data, systems, or architecture teams to improve lifecycle design, tooling, CRM strategy, segmentation, or community operations Experience leading advisory boards, strategic feedback programs, community events, or other scaled engagement initiatives Familiarity with AI tools and automation used to improve workflows, reporting, and operational scale Comfortable operating as both a builder and a breaker, with the judgment to improve existing systems while pressure‑testing new ideas Compensation Bands: Tier Guide Tier B: $175-190K Base Offers equity Job Benefits Health (medical, vision, dental), life, and disability insurance* Equity stock options Retirement plans Paid public holidays and unlimited PTO Paid maternity and parental leave Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) Employee Assistance Program *Eligibility may differ by country Visa/work permit sponsorship is not available.

Employment at HackerOne is contingent on a background check. HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship.

HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For U.S. based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position. #J-18808-Ljbffr