Senior Business Systems Analyst Remote - US

At Twilio, we’re shaping the future of communications from home. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our remote-first culture and global inclusion mean that location does not limit your ability to contribute.

You’ll be part of a diverse team making a global impact each day. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Business Systems AnalystProduct Manager, Talent Systems.

About the job We are recruiting to fill an existing vacancy. This role owns the technical blueprint and functional alignment of Twilio’s Talent Acquisition and Performance Management ecosystems. It bridges program strategy and technical execution, partnering closely with System and Program Owners to ensure configurations and AI-driven insights meet talent program objectives.

Responsibilities In this role, you’ll: Build and maintain partnerships with System and Program Owners to manage expectations and drive cross-functional consensus, ensuring all technical configurations align with talent program objectives. Serve as the primary functional expert for Talent and Recruiting systems, translating program requirements into technical specifications. Partner with PlatformSystem Leads and Program Owners to ensure system configurations are scalable, compliant, and aligned with the long-term talent strategy.

Lead functional testing, User Acceptance Testing (UAT), and post-cycle retrospectives to ensure every talent cycle meets the defined program objectives. Establish and maintain robust technical documentation and translate complex technical constraints into clear business risks and opportunities for Talent and Recruiting leadership. Qualifications Twilio values diverse experiences from all kinds of industries and encourages everyone who meets the required qualifications to apply.

If your career is just starting or hasn’t followed a traditional path, consider Twilio. We seek people who will bring something new to the table. Required 7–10 years of experience as an HRIS Architect , Systems Consultant , or Technical Product Owner specializing in Talent systems.

Deep Functional Expertise: Proven experience in Talent & Performance (Succession and Talent Reviews) and Recruiting modules. Compliance: Knowledge of global data privacy regulations (e.g., GDPR) as they relate to talent acquisition and performance data. Systems Thinking: Ability to align complex, global talent programs with enterprise system architecture.

Operational Excellence: Strong background in technical governance, change management, and risk mitigation in a high-growth environment. Workday (Talent, Performance, and Recruiting) configuration or architectural skills. Experience with Eightfold AI or similar talent intelligence platforms to drive program enablement and insights.

Experience collaborating with multiple stakeholders or System Leads in a shared-ownership environment. Location This role is remote and not eligible to be hired in CA, CT, NJ, NY, PA, or WA. Travel Occasional travel may be required for project or in-person team meetings.

What We Offer Working at Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location. Compensation Please note: Salary range information applies to candidates in certain states due to local requirements.

Compensation for other locations will be discussed during hiring. The estimated pay ranges for this role are: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560.00-$160,700.00. Based in New York, New Jersey, Washington State, or California (outside the SF Bay Area): $136,000.00-$170,000.00.

Based in the SF Bay Area, California: $151,200-$189,900.00. Role may be eligible for Twilio’s equity plan and bonus; benefits vary by location (health care, 401(k), paid time off, parental leave). The starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 4/7/26, but may change based on business needs. Twilio thinks big. Do you?

We solve problems, take initiative, and try new things. We seek colleagues who embody our Twilio Magic values and support volunteering and donations in the community. If you’re ready to unleash your full potential, apply now.

If this role isn’t a fit, please consider other open positions. Equal Employment Opportunity Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views or activity, or other protected characteristics.

We also consider qualified applicants with criminal histories as allowed by law. Twilio participates in the E-Verify program where required by law. Apply for this job * indicates a required field #J-18808-Ljbffr