QMS & Audit Analyst

Job Title: QMS & Audit Analyst Location: Ahmedabad (Onsite – 5 Days) Shift: US Shift Role Overview We are looking for detail-oriented professionals to join our Quality Management (QMS) team . The role involves auditing processes, ensuring data quality across Salesforce, and driving operational excellence across multiple departments. Key Responsibilities: Quality Audits & Process Compliance Conduct regular audits across departments (Customer Success, Marketing, HR, Training, Tech, Interview Support).

Ensure adherence to SOPs and identify process gaps. Prepare audit reports with actionable insights and recommendations. Salesforce Data & Reporting Maintain data quality, accuracy, and consistency in Salesforce.

Create dashboards, reports, and views for tracking performance and audits. Validate data formats, completeness, and business rules. Cross-Functional Collaboration Act as a bridge between business users and technical teams.

Translate business processes into measurable audit checkpoints. Improve system usability and adoption. Data Analysis (Excel) Perform analysis using Excel (Pivot Tables, XLOOKUP, dashboards).

Generate weekly/monthly reports and identify trends. Jira & Tracking Track audit findings, tasks, and progress using Jira. Ensure timely closure of issues and action items.

SOPs & Documentation Create and update SOPs for various departments. Standardize processes and drive continuous improvement. QA Audits & Improvements Conduct QA audits and identify improvement opportunities.

Recommend process optimizations and automation. Requirements 2–5 years of experience in QA / QMS / Salesforce / Data Analysis roles Hands-on experience with Salesforce dashboards & reports Strong Excel skills (Pivot, Lookup, Data Analysis) Experience with Jira or similar tools Strong analytical and communication skills