Process Automation Analyst

Job Description Responsible for the analysis, design, delivery, and maintenance of process automation across the enterprise. Works with internal clients to capture "as‑is" processes and map "to‑be" processes. Brings business process knowledge to ensure processes are reengineered and made ready for automation.

Supports the development, testing, and deployment of automated solutions. The Business Process Automation Analyst will also be called upon to assist with managing the Virtual Workforce of robots and automation, including acting as a team leader for the robots, and reporting as required on the performance, throughput, and accuracy of the robots which have been built. Essential Functions Robotic Workforce Management: Ensure oversight and uptime of the Ryder robotic workforce, ensuring appropriate reporting on daily results is complete and accurate.

Initial first level support and triage of issues with robots in production Requirement Gathering: Conducts and documents automation feasibility analysis. Produces keystroke level process maps and designs/builds automation in one or more tools. Understands the steps in the process and any complications or dependencies.

Presents summaries of findings to leaders, technology partners, and client, walking them through "to‑be" designs of automated processes Requirement Delivery: Work closely with internal team to ensure requirements are accurately mapped and suitable for development. Track progress daily or weekly as appropriate, provide updates for sprint reviews and in‑progress demonstrations to SME’s and leadership Opportunity Discovery: Work with Automation Center of Excellence (COE) management to identify, document, and prioritize automation opportunities. Work with SMEs to understand end‑to‑end processes, identify automation blockers and suitability of the process for automation Stay up to date on automation tools, best practices, and process improvement across multiple industries and technical tools.

Contribute to discussion on additions or changes to Ryder’s toolkit, structure, and COE role Performs other duties as assigned Skills and Abilities Demonstrates analytical skills Strong verbal and written communication skills Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to work independently and as a member of a team Flexibility to operate and self‑driven to excel in a fast‑paced environment Capable of multi‑tasking, highly organized, with excellent time management skills Detail‑oriented with excellent follow‑up practices Ability to work closely with product, architecture, and project teams (preferred) Comfortable working in ambiguous or unclear situations (preferred) Excellent coordination, communication, and documentation skills. (preferred) Self‑motivated, driven, and ability to work without direct supervision (preferred) Qualifications Bachelor's degree in Business, Operations, Accounting, Engineering or Technology One (1) year or more exposure to Six Sigma / Lean projects, Technology Deployments, Operational Improvement Background, or Involved in Corporate Change Management initiatives Three (3) years or more Large Technology Deployments, Six Sigma / Lean projects, Leading Corporate Change Management initiatives preferred Two (2) years or more Business Process Analyst, Project Analyst, or similar role preferred Project Management Professional (PMP) Certification (1 1/2 Years, preferred) Certified Six Sigma Black Belt (1 1/2 Years, preferred) Other Certified Scrum Master (CSM) (1 1/2 Years, preferred) Other Certified Product Owner (CSPO) (1 1/2 Years, preferred) Other Lean Certification (1 1/2 Years, preferred) Other American Society for Quality (e.g. Process Analyst) (1 1/2 Years, preferred) Project Management Principles; beginner level Excel, Visio, or Project knowledge; intermediate level; preferred SQL knowledge; intermediate level; preferred Understanding of, and Experience working with: Supply Chain Management or Logistics processes; intermediate level; preferred Job Category Data Science & Analytics Compensation Information The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long‑term incentive plan based on the level and/or type.

Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: 70000 Maximum Pay Range: 70000 Benefits Information For all Full‑time positions only: Ryder offers comprehensive health and welfare benefits to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat‑type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com. #J-18808-Ljbffr