Operations Manager

The Company Lioncroft has an exciting opportunity for an experienced Operations Manager to join a dynamic and growing team within a leading wholesaler in the Midlands. This role is ideal for inspirational leaders with a strong operational background within wholesale, retail, grocery, B2B, or B2C environments. If you're commercially minded, passionate about customer service, and thrive in a fast-paced, results-driven environment, this is the perfect opportunity for you.

The role A high-performing operations leader with experience in fast-paced environments, able to manage multiple priorities while maintaining a strong customer focus. Brings proven problem-solving ability and confident team leadership, alongside a track record of improving and challenging existing processes. Ideally has a background in transport, logistics, or dispatch, with a solid understanding of delivery operations and last-mile execution.

Main Duties Manages the team to ensure all operating procedures are fully complied with and all KPIs are consistently met. Customer Service; act as the primary point of contact for all delivery-related queries and resolve any delivery issues promptly, ensuring exceptional service delivery. Responsible for the effective planning of the team to maximize productivity & reacts swiftly to challenges & spikes in workload.

Actively manages and develops the performance of the team – ensures the team are trained and supported as required as well dealing with performance issues in a timely fashion. Takes proactive ownership of fleet maintenance & compliance across all vehicles. Desired Behaviours Communicates effectively.

Challenges self and others to improve performance. Takes the initiative to make decisions confidently and proactively. Takes ownership of actions, driving them to completion Works at pace to consistently achieve or exceed targets.

Embraces change and adapt quickly. Maintains high levels of energy and enthusiasm even in difficult times. A natural leader with a strong ability to inspire and manage a team, driving performance, and customer satisfaction.

Ability to plan, prioritize, and react swiftly to changes in workload and unexpected challenges.