Operations Manager

JESUIT VOLUNTEER CORPS NORTHWEST POSITION DESCRIPTION Job Title: Operations Manager Status: Full-time, exempt, at-will employee, non-AmeriCorps Reports to: Director of Finance & Operations and Director of Programs & People Updated: March 2026 Position Summary The Operations Manager (OM) is responsible for sustaining and improving several key organizational systems to ensure the overall health of the organization. The OM plays an important role with teams across the organization with special attention to our JV houses (owned and rented homes where our Jesuit Volunteers live), human resource processes for our staff and volunteers, and various leadership teams within the organization. The OM role is a highly collaborative cross departmental position.

The OM will need to develop and maintain expertise across our software systems; collaborate positively with internal and external stakeholders and vendors; focus on creative and effective problem‑solving; and adapt quickly to shifting needs within the organization. The OM will work under the direction of the Director of Finance and Operations (DFO), the Director of Programs & People (DPP), and the Executive Director (ED). This is a full‑time (40‑hour/week) position.

Duties and Responsibilities Properties: support Business and JV Program Teams to ensure a positive housing experience for our Jesuit Volunteers by managing the following (70%) Owned Properties: Oversee annual move‑out and move‑in of JVs each July/August to ensure JV houses are set to warmly welcome new JV communities. Plan, track, and coordinate regular inspection reports and regular (seasonal, quarterly, annual) maintenance tasks for owned properties. Coordinate response to repair requests submitted by JVs throughout the program year.

Support the DFO with planned property upgrades. Leased Properties: Serve as primary contact for owners of properties rented by JVCNW for JV housing. Coordinate lease renewals each year.

With property owner/landlord, oversee annual move‑out and move‑in of JVs each July/August to ensure JV houses are set to warmly welcome new JV communities. Other Responsibilities: Work with JV Program Team to ensure positive residential experience for JVs. Coordinate any house moves.

Respond to any JV requests for additional house furnishings. Coordinate annual bed bug prevention supplies and smoke/CO detector inventories. Key Relations in completing these tasks: Hemlane: property management software and staffing service that JVCNW uses for owned properties.

In‑Locale‑Coordinators (ILCs): volunteer in each of our locales offering on‑theground support to JVCNW and the JVs around JV experience. Property In‑Locale‑Coordinators (P‑ILCs): volunteer in each of our locales where we own the JV house; offers on‑the‑ground support to JVCNW and the JVs specific to the property. Human Resources: support staff and HRK Advisors (HRK) in providing important HR services to JVCNW employees and JVs. (10%) Employees: Onboarding new employees: Collaborate with Hiring Managers and HRK to ensure smooth onboarding and offboarding of all new staff members including hardware and software set up and access, workspace needs, benefits enrollment, and background checks before the first day of work.

Benefits: With HRK, coordinate annual renewal process, including meeting for all staff with Benefits representatives. Other tasks as needed. JVs: Coordinate Jesuit Volunteer Onboarding, including collecting and reviewing I‑9s, W‑4s, and annual contracts.

Create and maintain JV Member Files throughout the JV Program year; ensure accuracy for annual audit. Coordinate annual enrollment process for JV cohort and ensure delivery of insurance information as part of JV onboarding and Orientation. Key Relations in completing these tasks: HRK Advisors: HR contractors who collaborate with JVC Northwest staff to support hiring and onboarding new employees and Jesuit Volunteers.

Nerds to Go: Tech support contractors who collaborate with JVC Northwest staff to ensure smooth and uninterrupted access to platforms. Leadership Support: support the Executive Director, Board, and Management Team (10%) Serve as a member of the Management Team with key roles with in‑person staff and board time, including but not limited to: JV Orientation, Annual Benefit, Board Retreat, In Person Staff Gatherings. Assist ED and Board in coordination of reports and minutes, scheduling and preparing for meetings, distributing materials, assisting committees and tracking board work, tracking policies and procedures, board member recognition, maintaining board minutes in board and audit folders.

Assist ED with gathering information for projects and project management, maintaining organizational documents, records, and reports. Other Administrative Tasks (10%) Co‑Convene the Technology Committee Maintain updated rosters for staff, committees, and board of directors. Maintain organization subscriptions and membership ensuring annual evaluation and renewal process (Non‑Profit Association of Oregon, ISN, Official Catholic Directory, Washington State Charity, Oregon Business, Milwaukie Business License, and hiring sites such as Idealist).

Assist with gathering and editing information for the annual audit. Assist with maintenance and monitoring of Policies and Procedures as they relate to the role. Monitor info@jvcnorthwest.org email account and website contact form responses, and route messages to appropriate staff members.

Monitor general organizational voice mailbox. Coordinate Oregon’s 100 Best Survey (not sure if we still qualify) Oversee distribution of mail and deposits of checks. Support DPP and HRK with employee / JV / FJV verification letters.

Qualifications and Requirements Embodies the spirit of JVC Northwest and its core values: community, simple living, social and ecological justice, and spirituality. Four to Six Years of professional experience in project management, operations coordination, or property management role. Demonstrated experience managing multiple projects, deadlines, and details simultaneously.

Works independently and collaboratively across departments and with remote teams. Is flexible, collaborative, and adaptable to changing priorities. Experience in project management or operations coordination.

Exercises sound judgment and manage multiple projects and details simultaneously. Demonstrates proficiency in Microsoft Office Suite, Hemlane, Raiser’s Edge. Experience with property management or physical plant systems, preferred.

Current residence of one of our operating states: Alaska, Idaho, Montana, Oregon, or Washington State, preferred. Former Jesuit Volunteers or National Service Members preferred. This position is subject to criminal history checks.

This position does not have recurring access to vulnerable populations. Work Environment/Conditions 80% of work completed in a remote environment. 20% of work could involve out‑of‑office travel for visits to JV properties and annual JV Orientation. Evening and weekend work may be required.

Optional travel to support the program team on retreats in AK, ID, MT, OR, and WA. Vacation time is restricted during key organizational events, including JV annual move in/move out and JV Orientation (late July–early August). Staff are expected to attend all Staff Days; absence must be approved by Supervisor or Executive Director.

Must have a current driver’s license and be able to travel independently. Physical Demands Must be able to work at a desk using a computer and phone for extended periods. Must be able to travel independently for events and regional visits.

Must be able to occasionally lift up to 25 pounds, such as during event setup or travel. The Operations Manager will be evaluated based upon the performance of the tasks listed in this position description. JVC Northwest has the right to revise this job description at any time.

The job description is not an employment contract. #J-18808-Ljbffr