Operations Manager

Job Description Job Description The Role At GiftTree, we don’t just ship boxes; we deliver moments of connection. As our Operations Manager, you are the conductor of our fulfillment engine. You will oversee the end-to-end journey of our premium gift baskets—from the moment raw inventory arrives to the second a perfectly hand-tied ribbon leaves our dock.

You will lead a diverse team, optimize complex workflows, and ensure that our "GiftTree Standard" is met during our quietest days and our busiest holiday rushes. What You’ll Do Design and implement lean fulfillment processes to increase "baskets-per-hour" while maintaining 100% accuracy and aesthetic quality. Manage, mentor, and inspire a core team of production leads and warehouse associates.

You will lead the charge in scaling our workforce from 50 to 200+ during peak gifting seasons. Partner with the buying team to ensure stock levels of gourmet foods, fine wines, and custom crates are optimized to prevent out-of-stock issues or waste. Own the "final look" protocol.

You’ll ensure every personalization (engraving, embossing, silk-screening) and assembly meets our luxury brand guidelines. Oversee relationships with FedEx, UPS, and local floral partners to ensure on-time delivery and cost-effective shipping rates. Maintain a clean, organized, and safe "dog-friendly" warehouse environment that adheres to all OSHA standards.

Who You Are You have 5+ years of experience in operations or warehouse management, ideally within e-commerce, luxury retail, or food/beverage. You have successfully managed the "Peak Season" chaos before. You know how to ramp up staffing and production without breaking the culture.

You live in your CRM and ERP. You use KPIs to identify bottlenecks before they become backlogs. You understand that in our business, the presentation is the product.

You have a high standard for detail. You can speak the language of the warehouse floor just as well as you can present a quarterly efficiency report to executive leadership. Perks & Benefits Competitive Salary: $90k–$115k (commensurate with experience).

Bonus: Annual performance-based bonus tied to operational efficiency and accuracy. Comprehensive Benefits: Health, Dental, Vision, and 401(k) matching. The Environment: A fast-paced, supportive, and creative onsite culture (and yes, we are dog-friendly!).

Employee Discount: Generous discounts on all GiftTree products for your own gifting needs.