Operations Manager

We are seeking an experienced and motivated Operations Manager to lead and inspire teams delivering high-quality advice services. You will be a strong people leader, confident in driving performance, managing service delivery, and adapting your approach to get the best from individuals. Based in Sandwell and Walsall, you will oversee day-to-day operations, ensuring performance targets, quality standards, and compliance requirements are consistently met across services.

Key Responsibilities Lead, support, and develop staff to deliver excellent services Monitor performance against KPIs and funder requirements Ensure high-quality advice and positive client outcomes Oversee service delivery, resource planning, and team performance Maintain accurate reporting, case management, and compliance (including GDPR) Drive continuous improvement and promote collaborative working About You Proven experience in operations or service management Strong leadership and people management skills Experience working to targets and quality standards Ability to coach, support, and develop teams Organised, adaptable, and committed to delivering high-quality services #J-18808-Ljbffr