Operations Manager- BPO

We’re Hiring: Delivery Manager – International Voice Process (US Process) for a global IT service provider out of Chennai / Night Shift (US Shift) - 12+ Years Experience We are seeking a seasoned Delivery Manager to oversee end-to-end Back office/ call center operations for our US clients. If you have strong leadership skills, client-facing experience, and a passion for driving operational excellence, this role is for you! Key Responsibilities: • Manage overall delivery for US Back office/ call center operations • Act as the primary point of contact for client engagement and escalations • Drive performance, quality, and continuous improvement initiatives • Collaborate with stakeholders to ensure seamless service delivery What We’re Looking For: ✔ 12+ years of experience in BPO / Call Center / ITES ✔ Proven experience in managing US process and night shift operations ✔ Strong client-facing and stakeholder management skills ✔ Excellent communication and leadership abilities ✔ Experience handling large teams and complex operations