Operations Manager

Operations Manager — Altius Talent Bristol-based About Altius Altius Talent is a UK-based recruitment firm placing senior operations, sales and management talent into the US logistics and freight forwarding market. We've built a profitable, fast-growing business with a strong reputation across Houston, Dallas, the Northeast, and the Midwest — and we're now scaling toward a defined exit horizon. We bill from the UK into the US. Our consultants are smart, well-paid, and supported. We're not a churn-and-burn agency. Why this role exists The owner currently absorbs every operational fire — IT, email, vendors, payroll, commissions, hiring logistics, reporting, systems. That's no longer scalable. This role exists to take ownership of operations so the leadership team can focus on what they do best: client relationships, billing, and strategic growth. It's a genuine number-two seat with real ownership, not a pure admin role.

What you'll own People & hiring Day-to-day people management for the consultant team Onboarding new hires through to productivity KPI tracking, weekly 1:1s, performance management Sourcing and first-stage interviewing for new hires Systems & vendors Bullhorn (CRM), LinkedIn Recruiter, RingCentral Email infrastructure IT support relationship Vendor management, contracts, renewals Finance & commercial admin Commission calculations and verification Payroll liaison with our accountant Monthly KPI dashboard and reporting to the owner Compliance, contracts, terms of business Office & operations Smooth running of the day-to-day New initiatives (US office setup is on the horizon — this role helps deliver it) Who you are 5+ years experience in recruitment operations, agency management, or a number-two role at a similar-size firm Comfortable with Bullhorn or a comparable CRM, and confident across the recruitment tools stack Detail-oriented — commissions, payroll, and KPIs need to be right, every time Comfortable managing people without ego Strong systems-thinker who can spot what's broken and fix it Discreet, dependable, low-drama You're not an ex-biller wanting to get back into billing. You're someone who finds running things well genuinely satisfying. What we offer base depending on experience, plus performance bonus tied to firm KPIs Hybrid working (4 days office / 1 day remote), Bristol HQ Direct line to ownership, real influence on direction A profitable, stable, growing firm with a clear long-term plan Genuine ownership of your function; we're hiring you to run this, not to ask permission