Operations Business Analyst - Hybrid Role

Join Manulife's Canadian Segment Operations Excellence Team as a Business Systems Analyst focusing on Salesforce. Enjoy a hybrid work environment dedicated to innovative service solutions. We are looking for a seasoned Business Analyst with over 5 years of experience to drive successful initiatives within the Salesforce platform.

Collaborate within an agile squad, analyzing and documenting requirements while ensuring that all solutions align with organizational goals. Your insights will play a vital role in evaluating risks and recommending optimized processes. Key Responsibilities: • Support Salesforce agile squad initiatives • Document user stories and business acceptance criteria • Lead meetings to facilitate effective decision-making • Conduct testing and analyze operational issues • Measure success through KPIs and user feedback Requirements: • 5+ years in business or technical analysis roles • Expertise with Salesforce Service Cloud configurations • Strong problem-solving and analytical capabilities • Experience in a Contact Centre environment is preferred • Proven ability to deliver concise presentations Utilize your skills to improve service delivery and streamline business processes at Manulife. #J-18808-Ljbffr