Operations Analyst-I (Product Operations Analyst) - 22746

Job Title: Operations Analyst-I (Product Operations Analyst) Client: DoorDash Location: Hybrid (New York city) Team: Strategy & Operations - In-Store Reports to: Associate Manager, Product Operations Location: New York, NY (Hybrid) About the Role As a Product Operations Analyst , you will serve as the central operational owner for DoorDash's key product partnerships. This role combines hands-on logistics, technical configuration, process design, and cross-functional coordination to ensure a seamless experience for clients - from deal signing to go-live. You'll design and manage scalable operational playbooks for hardware deployment (e.g., in-store computers), acting as the bridge between Revenue (Sales & Customer Success) teams and internal operations to streamline fulfillment and partnership success.

Key Responsibilities Partner Management Serve as the day-to-day contact for assigned partners, identifying and escalating risks or critical updates. Hardware Procurement & Configuration Oversee procurement, inventory, and technical setup of all partner hardware (e.g., macOS systems or POS devices). Logistics & Fulfillment Manage the end-to-end shipment process - preparing, labeling, packaging, and coordinating pickups with carriers.

Lifecycle & Status Tracking Maintain accurate tracking for all partner accounts and hardware from onboarding to shipment, activation, and credit issuance. Process Development & Improvement Design, document, and optimize scalable processes for procurement, configuration, and fulfillment operations. Revenue Team Coordination Act as the operational liaison for Sales and Customer Success teams, providing regular updates and supporting enablement efforts.

Expectation Management Partner with Sales, Onboarding, and CS to ensure accurate client communication and delivery timelines. Internal Communications Create and manage operational updates and documentation for internal stakeholders. Sales Operations Support Assist with order form creation and tracking, while identifying automation opportunities for greater efficiency.

What We're Looking For Operations Mindset 1-2+ years of experience in operations, logistics, or business/sales operations roles. Process Builder Proven ability to build, document, and refine processes for scalability and efficiency. Technically Inclined Comfortable with hardware/software configuration; experience with Apple/macOS environments preferred.

Meticulous Organization Exceptional attention to detail and ability to manage multiple concurrent workstreams. Strong Collaboration & Communication Skilled at clear, concise communication with both technical and non-technical stakeholders. Proactive Problem-Solving A self-starter who thrives in ambiguity and can implement improvements independently.

Bonus Points Experience in hardware provisioning or IT asset management . Familiarity with Salesforce or other CRM tools. Experience in a B2B SaaS or product operations environment.

Key Skills Process Development Hardware Configuration Logistics Management Cross-Functional Collaboration Salesforce CRM macOS / IT Systems Project Coordination Data Tracking & Reporting Communication & Documentation Continuous Improvement