Onboarding Manager

About NexHealth NexHealth accelerates innovation in healthcare by connecting patients, doctors, and developers. We fully automate integration with health record systems, powering a new generation of health‑tech companies. Responsibilities Lead onboarding for new medical practice clients, ensuring a smooth 30‑day setup process that includes installation, customization, training, and consultation.

Deliver a high‑touch, "white glove" experience from purchase through full adoption, setting a positive first impression and building a foundation for long‑term customer satisfaction. Act as the primary point of contact for customers during onboarding, guiding them through each step and addressing any questions or challenges. Collaborate closely with cross‑functional teams to align onboarding with customer goals and maximize product adoption.

Track and measure onboarding success, continuously improving processes to drive adoption and satisfaction. Qualifications 2–4 years of experience in customer‑facing onboarding, implementation, or customer‑success roles at a SaaS company. Available to be on‑site a minimum of two days per week.

Experience implementing technical products, guiding customers through software setup, integrations, and training. Ability to consult with customers to understand goals, recommend best practices, and drive business outcomes. Proven multitasking and project management skills across concurrent onboarding projects.

Excellent written and verbal communication skills. Experience using CRM or project‑management tools such as Salesforce, HubSpot, Asana, or Trello. High technical aptitude for quickly learning complex software systems, troubleshooting configuration issues, and communicating technical concepts to non‑technical users.

Experience working with small businesses or healthcare customers, particularly those with limited technical resources. Preferred (Nice To Have) Experience onboarding customers to a product that integrates with external systems such as APIs or practice management software. Familiarity with dental or medical technology platforms.

Background working in a fast‑paced startup or scale‑up environment. Benefits Competitive salary plus equity. Commuter benefits. 401(k).

Full medical, dental, and vision coverage. Unlimited PTO. We are an equal‑opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@nexhealth.com. #J-18808-Ljbffr