Membership Sales Executive

Courtyard Health Clinic is a private GP practice founded by Dr Victoria McBride in 2025, based at Eskmills in Musselburgh. We deliver a membership model built around longer appointments, continuity of care with the same GP, and comprehensive annual health screenings. Our Enhanced+ membership gives patients the kind of primary care that the NHS simply cannot offer: unhurried, proactive, and personal.

We are a small, ambitious clinic at the start of something significant. This is a start‑up environment, which means the structures are still being built, processes are still being refined, and the right person will see that as an opportunity rather than a limitation. You will have a direct line to the founders, exposure across every part of the business, and the chance to shape how membership growth works from the ground up.

The Role This is a pivotal role in the growth of Courtyard Health Clinic. As Membership Sales Executive, you will own the end‑to‑end journey of turning inbound enquiries into committed members. Enquiries will come from a range of sources, including social media, the website, referrals from existing members, and local partnerships.

Your job is to take each prospective member through a consultative, empathetic process that helps them understand how Courtyard can support their health and their family. This is not a hard‑sell environment. Our membership is a considered decision for most people, and the sales cycle reflects that.

You will need to listen carefully, understand individual circumstances, build trust, and guide people to a decision that is right for them. You will work directly alongside Dr McBride and the wider team, playing a central role in how the clinic grows and how the membership model evolves. In a small organisation, your impact will be visible and immediate.

Key Responsibilities Manage all inbound membership enquiries from initial contact through to sign‑up Deliver consultative, needs‑based conversations with prospective members by phone, email, and in person Guide prospective members through the onboarding process, ensuring a seamless and professional experience Build and maintain a pipeline of prospective members, following up consistently and thoughtfully Work closely with the founder to refine the membership proposition and sales approach based on what you learn from conversations Contribute to the development of sales processes, CRM workflows, and reporting as the clinic scales Represent Courtyard Health Clinic with professionalism, warmth, and integrity at all times Collaborate with the marketing function to ensure lead generation and sales activity are aligned Provide regular updates on pipeline activity, conversion rates, and member feedback About You You have experience in consultative or relationship‑led sales, ideally within healthcare, wellness, or a service‑led industry, or recruitment industry You are naturally empathetic and comfortable having sensitive conversations about health and family You thrive and are comfortable in a small, fast‑moving environment and are energised by building something from the ground up You are organised, self‑motivated, and comfortable managing your own pipeline without heavy oversight You communicate clearly and professionally, whether on the phone, by email, or face to face You are comfortable working with CRM systems (experience with HubSpot is a plus, but not essential) You are adaptable and resilient. In a start‑up, not everything will be polished, and you are the kind of person who rolls up your sleeves and finds a way You are comfortable being accountable for a sales result What We Offer A basic salary of £25,000 to £30,000 with a realistic on‑target earnings of £60,000 through a transparent commission structure The opportunity to be part of a founding team and shape the growth of a healthcare business from the earliest stages Direct access to the founders, with genuine input into how the business develops Exposure across multiple areas of the business: sales, marketing, operations, and patient experience The satisfaction of helping people access genuinely better healthcare for themselves and their families #J-18808-Ljbffr