Manager/Senior Manager, Order to Cash

We are seeking a Manager, Order‑to‑Cash (O2C) Operations to lead day‑to‑day execution across order management, billing, credit, and collections. Key Responsibilities Lead daily operations across order management, billing, credit, and collections. Serve as the primary operational escalation point for O2C‑related matters.

Ensure billing accuracy, disciplined credit evaluation, and effective collections performance. Run structured operational reviews (aging, billing quality, SLA monitoring, exception management). Identify and proactively resolve operational risks.

Own key O2C performance metrics including DSO, aging quality, dispute trends, and billing accuracy. Monitor performance and support corrective actions to maintain strong cash flow. Strengthen billing frequency and payment term discipline in partnership with Sales and Deal Desk.

Support predictable cash flow through disciplined execution. Partner with Deal Desk to ensure deals are operationally sound and executable. Collaborate with cross‑functional stakeholders (Finance, Sales, Rev Rec) to support GTM initiatives.

Identify and assess opportunities to leverage automation and AI within O2C workflows. Support Zuora‑related initiatives from an operational readiness and execution perspective. Lead, coach, and develop a team of 3‑4 analysts across order management/billing and credit/collections.

Solidify the newly created O2C team and build cross‑training across the team. Establish clear performance expectations and accountability standards. Strengthen team capability to support increasing scale and complexity.

Improve operational scalability without proportional headcount growth. Standardize processes and documentation to reduce friction and risk. Key Requirements Relevant experience in order‑to‑cash operations, including billing and/or credit & collections, within SaaS or subscription‑based environments.

Strong operational discipline and working capital awareness. Confidence engaging cross‑functional stakeholders, including Sales. A structured thinker with a bias toward execution and continuous improvement.

Experience leveraging operational tools and automation to drive efficiency. Comfortable operating in a fast‑growing, scaling environment. Benefits Stock options for employees.

Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for dependents. Fertility and family building benefits, including a lifetime reimbursable wallet. Generous paid time off, including vacation days, sick days, compassion days, education days, and volunteer days.

Company‑paid parental leave. Personal annual education budget. Virtual and in‑person events, including workshops and team activities.

Annual wellbeing stipend. Monthly communication stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees.

Work Location & Visa This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans. The application deadline is 06/07/2026. Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role.

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. Colorado Salary: $111,000‑$150,000 Equal Employment Opportunity We invite you to apply and join us!

All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability or nondiscrimination or veterans status. If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. #J-18808-Ljbffr