Logistics Manager

Job Title: Logistics Manager (B2B/B2C) Location: Delhi HO and Warehouse as desired Company: MARS Cosmetics About MARS Cosmetics: MARS Cosmetics is a globally recognized beauty brand that thrives on innovation, diversity, and empowering individuals through high-quality beauty solutions. Headquartered in New Delhi, MARS Cosmetics is committed to offering groundbreaking products that meet the ever-evolving needs of consumers worldwide. Role Overview: The Manager – Logistics & Warehousing Operations will be responsible for managing end-to-end logistics for a high-volume FMCG cosmetics business with 1300+ SKUs, handling ~10,000 daily B2C/D2C orders and 20,000–25,000units/40-50 POs for B2B units per day.

This role will focus on optimizing logistics cost, ensuring timely dispatches through strong coordination with customers and transport partners, and building a robust logistics network. The role will also lead a team of 3–4 logistics coordinators/executives and drive SLA adherence, fill rates, and operational efficiency. Key Responsibilities & KPIs: 1.

B2B Dispatch Planning & Appointment Management- • Manage appointment scheduling with customer warehouses/DCs • Ensure timely slot bookings aligned with dispatch readiness 2. Logistics Partner Management (B2B & B2C)- • Build and maintain cost-effective partnerships with transporters and courier companies • Negotiate rates, monitor performance, and onboard new partners 3. Dispatch Execution & TAT Management- • Ensure timely pickups and dispatches from warehouse • Align closely with warehouse team for dispatch readiness 4.

B2C Courier Performance Management • Monitor courier performance across zones for D2C shipments 5. Fill Rate & Service Level Management • Ensure logistics constraints do not impact order fulfillment 6. Team Management & Productivity • Lead and manage logistics coordinators/executives 7.

Data, Systems & Process Control • Work with logistics tech platforms, ERP, and dashboards Daily Reports: • B2B dispatch plan vs actual • Appointment scheduled vs completed • Missed / delayed appointments tracker • Courier pickup status (B2C) • Fill rate and pending dispatch reasons • Escalations & critical issues tracker Weekly Reports: • Partner-wise performance (cost, SLA, delays) • Zone-wise B2C delivery performance • RTO and NDR analysis • Appointment success trend • Cost analysis (planned vs actual freight spend) • Key operational bottlenecks & action plan Monthly Reports: • Freight cost trend & savings achieved • Partner scorecard (SLA, cost, reliability) • Fill rate analysis (with root causes) • Delivery TAT trends (B2B & B2C) • Productivity metrics (team & system efficiency) • Process improvements & automation initiatives • Risk analysis & capacity planning Key Skills Required: • Graduate/Postgraduate in Logistics, Supply Chain, or Operations • 5–9 years of experience in logistics operations (FMCG / e-commerce preferred) • Strong experience in B2B dispatch planning and appointment-based deliveries • Proven track record of managing courier/transport partners • Hands-on experience with ERP, WMS, and logistics platforms • Strong negotiation, analytical, and stakeholder management skills