Lead IT Incident Manager at iA Financial

Enhance your career as a Lead IT Incident Manager at iA Financial Group in Quebec. Focus on incident response, crisis management, and optimized IT services across teams. This senior role emphasizes major IT incident management while developing effective strategies for crisis response.

With over five years in incident coordination and ten years in technology, you will utilize your bilingual skills in French and English to foster team collaboration. Your ability to conduct root cause analysis will be essential for driving improvements in service stability. Key Responsibilities: • Lead end-to-end management of major IT incidents • Structure and mobilize efficient incident response teams • Ensure clear communication regarding incident details • Drive follow-ups and improvements in problem management • Analyze and collaborate for better IT service stability Requirements: • Minimum five years in major IT incident coordination • Ten years of experience in information technology • Bilingual in French and English • Proven skills in root cause analysis and problem management • Familiar with ITIL practices and ServiceNow Utilize your expertise to enhance IT service processes at iA Financial Group. #J-18808-Ljbffr