IT Manager

With 108 years of experience, Watson Gloves is North America’s single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a Family -owned company that is committed to providing Authentic and Fun experiences for our people and our customers that deliver above and beyond customer and employee experiences based in Integrity and Continuous Improvement . Our drive for being industry leaders in glove innovation and focus on the four pillars of corporate social responsibility play a large part in our success as we live out our Just Cause by elevating industry for the greater good through sustainability and innovation protecting people and our planet.

If you like to work in a cool, collaborative workplace where we like to have fun but get the job done, look no further than Watson Gloves. “We’re glovers, not fighters” – Watson Marketing Team. Role: IT Manager Job Location: Burnaby, BC (on-site) Salary Range: $105,000 - $115,000/annum The Role The IT Manager is a senior, hands-on technical leader responsible for the execution, stability, and reliability of the organization’s IT operations across on-premises and cloud environments. Reporting to the Director of IT, this role owns day-to-day operational delivery, infrastructure reliability, and technical escalation while ensuring consistent, well documented, and secure IT services.

This role is well suited for an experienced IT operations leader who combines strong technical depth with people leadership and accountability for outcomes. Success in this role is demonstrated through the delivery of stable, predictable IT services with clear ownership and accountability across the organization. The IT Manager proactively reduces reactive incidents by strengthening monitoring, operational discipline, and preventative practices, while establishing mature and effective escalation, incident, and change management processes.

Systems and environments are thoroughly documented to minimize reliance on individual knowledge and ensure continuity. Ultimately, success is reflected in a confident, capable IT team that operates with strong technical fundamentals and consistently supports the business with reliability and professionalism. YOUR core responsibilities IT Operations & Infrastructure Ownership: Own daily IT operations across infrastructure, systems, networks, and end-user services in on-premises and cloud environments.

Ensure high availability, performance, security, and recoverability of core IT services. Lead monitoring, alerting, and incident response processes to minimize downtime and business impact. Plan and oversee patching, maintenance, backup, and recovery activities.

Technical Leadership & Escalation: Serve as the primary escalation point for Systems Administration and Help Desk teams. Provide Tier 3 technical support for complex infrastructure and operational issues. Establish and enforce technical standards, operational processes, and best practices.

Improve troubleshooting discipline, documentation quality, and operational readiness across the IT team. Lead, coach, and support IT operations staff, fostering accountability and continuous improvement. Set clear expectations for service delivery, escalation practices, and operational ownership.

Promote knowledge sharing and cross training to reduce single points of failure. Change, Maintenance & Reliability Management: Plan and execute scheduled maintenance and change activities with minimal business disruption. Ensure changes are appropriately tested, documented, communicated, and validated.

Maintain accurate and actionable documentation, including runbooks, SOPs, diagrams, and asset inventories. Manage relationships with technology vendors, service providers, and internet service providers. Oversee infrastructure and hardware procurement, renewals, and lifecycle management.

Ensure vendor performance aligns with contractual obligations and service expectations. Projects & Continuous Improvement: Lead IT infrastructure and operations projects aligned with business priorities. Identify opportunities to improve reliability, automation, monitoring, and operational maturity.

Partner with internal teams on office expansions, system upgrades, and technology rollouts. What YOU BRING to Watson Gloves Qualifications: 7–10 years of experience in IT operations, infrastructure, or systems administration roles. Demonstrated experience leading IT operations or technical support teams.

Broad technical background across infrastructure, networking, cloud services, and endpoint environments. Proven experience managing vendors, service providers, and operational IT projects. Strong problem solving skills with a disciplined approach to documentation and process.

Education & Certifications: Bachelor’s degree in Information Technology or a related field preferred. Relevant certifications (Microsoft, VMware, Cisco, Veeam, ITIL, or similar) are an asset. Equivalent professional experience will be considered.

Our VALUES Family Spirit: we support each other and we work as a team Fun: we work hard and play hard Authentic: we are true to who we are and what we do Continuous Improvement: We continually invest in our people and improving our processes What we OFFER Competitive compensation package including bonus opportunities Comprehensive benefits package and time off policies RRSP/TFSA matching program Company laptop & cell phone Opportunities for professional development through our Talent Investment Program On-site gym and fitness equipment On-site parking available Great work environment & culture - we're recognized as one of Canada's Best Managed Companies 2025! Lots of fun events & company SWAG Thank you for your interest in Watson Gloves #WG! Only those applicants selected for an interview will be contacted.

We wish you the best in your job search. Remember to follow us online for future opportunities: https://www.linkedin.com/company/watson-gloves/, https://www.watsongloves.com/ Watson Gloves is an equal opportunity employer, that fosters a diverse & inclusive workplace; one in which we are all working towards the same Just Cause of elevating our industry for the greater good, through sustainability and innovation, protecting people and our planet. Watson Gloves abides by Federal laws and does not discrimination on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

For more information on our Diversity & Inclusion statement & practices visit: Watson Gloves Careers - Watson Gloves #J-18808-Ljbffr