IT Business Services Senior Consultant

Role Overview Our Client Delivery Managers (CDM) work closely with the Technical and Project teams to serve customers and provide quality remote and on‑site services aligned with the customers’ needs and complexity. After the initial contract execution, the CDM is the primary SAP ECS contact for the client, assuming end‑to‑end accountability for the engagement and the delivery of contracted ECS services. The CDM is a trusted advisor, collaborating with customers’ technology and business stakeholders, acting as the escalation point for all issues related to the ECS engagement, coordinating ECS‑related requests, and driving the client’s digital transformation to increase the business value.

CDM Tasks Develop a strategic engagement with the client to establish focus on core services delivered. Continuously increase the trusted advisor relationship with executives and key stakeholders. Demonstrate accountability as the single orchestrator for end‑to‑end delivery.

Set up the engagement and manage all delivery lifecycle phases after contract signature (on‑boarding, transition, stabilization, operations, off‑boarding). Ensure operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties, etc.). Create and maintain service plans for each customer to proactively manage operational risk and ensure customer adherence to reduce costs caused by unforeseen outages.

Identify service improvements and delivery opportunities, realizing value for the client. Track and report on business growth and upsell throughout the engagement lifecycle. Spend up to 80% of time onsite at the client location.

Qualifications, Skills, and Competencies 10+ years’ experience in SAP Basis and/or infrastructure operation/development. 8+ years’ experience in a customer‑facing role. Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics, or related field. Strong SAP Basis, technology, and/or functional knowledge.

Technical infrastructure know‑how and understanding of virtualized system landscapes. Strong ability to translate between technical and non‑technical audiences with confidence. Strong engagement management, relationship building, and de‑escalation skills.

Excellent presentation, communication, and moderation skills. High competency in multi‑tasking and managing multiple engagements in parallel. Accustomed to working in an international and global virtual matrix organization.

Experience with IT service providers and managing outsourcing engagements. Understanding of SAP’s cloud business, cloud and hybrid infrastructure, and cloud operation processes. Knowledge and certifications in standards and methodologies for SAP IT operations (e.g., SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.

Certification in project management methodology (e.g., PMP) is beneficial. Salary Range The targeted range for this position is 131,000–271,600 USD per year. The actual offer will be within that range and will depend on factors such as education, skills, experience, scope of the role, and location.

EEO Statement Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability. Nearest Major Market: Philadelphia Job Segment: Cloud, ERP, Project Manager, SAP, Contract Manager, Technology, Legal #J-18808-Ljbffr