Internet Circuit Manager

About Position: The Internet Circuit Manager is responsible for the lifecycle management, performance, and reliability of all internet and WAN circuits across the organization. This role ensures optimal connectivity by coordinating with service providers, monitoring circuit health, managing outages, and supporting capacity planning. The ideal candidate combines technical networking knowledge with strong vendor management and operational skills.

Role: Internet Circuit Manager Location: All Persistent Locations Experience: 7+ years Job Type: Full Time Employment What You'll Do: Circuit Management Maintain inventory of all internet and WAN circuits (fiber, broadband, MPLS, DIA, etc.) Oversee provisioning, upgrades, renewals, and decommissioning of circuits Ensure accurate documentation of circuit details, SLAs, and configurations Vendor & Carrier Coordination Act as the primary point of contact for ISPs and telecom providers Negotiate contracts, pricing, and service level agreements (SLAs) Track vendor performance and escalate chronic issues Monitoring & Performance Monitor circuit availability, latency, jitter, and throughput Analyze trends and recommend capacity upgrades or optimizations Ensure adherence to uptime and performance SLAs Incident & Outage Management Lead response efforts during circuit outages and degradations Coordinate troubleshooting with internal teams and external carriers Provide timely communication and post-incident reporting (RCA) Cost & Billing Management Review and validate telecom invoices for accuracy Identify cost-saving opportunities and eliminate unused services Maintain budget forecasts for circuit-related expenses Compliance & Documentation Maintain up-to-date network diagrams and circuit records Ensure compliance with internal policies and regulatory requirements Support audits with accurate connectivity documentation Cross-Functional Collaboration Work with network engineers, security teams, and site operations Support new site deployments and infrastructure expansions Participate in disaster recovery and redundancy planning Expertise You'll Bring: Bachelor’s degree in IT, Networking, Telecommunications, or related field (or equivalent experience) 3–7+ years of experience in network operations, telecom management, or ISP coordination Strong understanding of WAN technologies (MPLS, VPN, SD-WAN, DIA, broadband) Experience with network monitoring tools (e.g., SolarWinds, PRTG, ThousandEyes) Familiarity with SLAs, circuit provisioning, and carrier escalation processes Strong analytical, organizational, and communication skills Certifications such as CCNA, CCNP, or equivalent Experience managing multi-site enterprise networks Knowledge of BGP, routing, and network performance tuning Experience with contract negotiation and telecom expense management tools Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Values-Driven, People-Centric & Inclusive Work Environment: Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment Let’s unleash your full potential at Persistent - persistent.com/careers “Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”