Intermediate Application Analyst

Job Description Posted Friday, May 15, 2026 at 6:00 a.m. | Expires Monday, June 1, 2026 at 5:59 a.m. Overview of role We are seeking a highly motivated and experienced Intermediate Application Support Analyst to join our busy team. This role is critical in ensuring stability, performance, and continuous improvement to our application landscape. You will act as a key liaison between business stakeholders, development teams, vendors, and other support teams. You will help drive resolution of complex issues while enhancing overall service quality. Key Responsibilities Providing Level 2/3 support for business‑critical applications, ensuring high availability and performance Lead incident management, including triage, root cause analysis, and post‑incident reviews Drive problem management by identifying trends and implementing long‑term solutions Collaborate with cross‑functional teams to resolve issues and deliver enhancements Own and improve ticket hygiene, SLAs and service delivery metrics Work with third‑party vendors to prioritize and resolve defects and/or enhancements Support release management activities, including validation, deployment support and post‑release monitoring Contribute to process improvements, automation and operational best practices Maintain and enhance documentation, knowledge base articles and runbooks Qualifications & Experience Diploma or university degree in the field of computer science, management information systems, or equivalent through a combination of education and/or experience. 5+ years of experience in Application Support, Production Support, or IT Operations Strong experience with incident, problem, and change management process (ITIL) Hands‑on experience with tools such as Jira, ServiceNow, Splunk Experience supporting applications hosted in‑house (Windows and Linux) and in Azure, including monitoring, troubleshooting, and performance tuning Proficient in MS Azure Architecture, Azure Cloud concepts, Azure Management and Governance Solid understanding of software development lifecycle (SDLC) and Agile environments Experience supporting integrated systems and APIs Proven ability to troubleshoot complex technical issues across multiple systems and platforms Strong communication skills with the ability to engage both technical and non‑technical stakeholders Experience working with Vendors in support of hosted applications Experience supporting applications that use Apache Kafka for event‑driven communication – to analyze consumer lag and throughput issues Working knowledge of Snowflake – familiarity with data pipelines, ingestion process, and transformations feeding Snowflake Exposure to DevOps practices and CI/CD pipelines Scripting or automation experience Monitoring experience Benefits WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer: A fun and friendly culture with colleagues who work together to win Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs Diversity, Equity and Inclusion We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you’re passionate about this role, we encourage you to apply – even if you don’t meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process.

If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com. #J-18808-Ljbffr