Hybrid Real-Time Contact Centre Analyst

The Forum in Cardiff is seeking an experienced Real Time Planning Analyst to join their growing contact centre. This role offers a hybrid working model with 3 days in the office and 2 days remote, ensuring a balance of service levels and customer contacts. Key responsibilities include contributing to service targets and using WFM tools for scheduling.

The base salary ranges from £30,000 to £35,000, complemented by a bonus and corporate benefits. #J-18808-Ljbffr