HVAC Service Manager (Austin)

HVAC Service Manager – Customer Satisfaction & Revenue Growth Leader Employment Type: Full-Time We are looking for a dynamic HVAC Service Manager whose top priorities are delivering industry, leading customer satisfaction and driving strong revenue growth. This role requires a motivated, service‑focused leader who can elevate the customer experience, optimize technician performance, and improve operational efficiency. If you thrive on coaching teams, solving problems, and helping a service department grow, you’re the perfect fit.

Position Overview The HVAC Service Manager will lead the service team with a relentless focus on two key outcomes: Exceptional customer satisfaction through outstanding communication, follow-through, and quality workmanship. Consistent revenue growth through training, process improvements, and customer-focused service strategies. You will manage daily service operations, mentor technicians, and ensure that every customer interaction reinforces trust, professionalism, and long-term value.

Key Responsibilities Customer Satisfaction Set and enforce high service standards to ensure world‑class customer experiences. Resolve customer issues quickly, professionally, and completely owning the follow-up process. Monitor customer feedback and drive continuous improvements to satisfaction scores.

Train technicians on communication, professionalism, and customer engagement. Revenue Growth Increase gross top-line revenue through service excellence, training, and strategic leadership. Strengthen technician performance in diagnostics, efficiency, and value‑based recommendations.

Implement processes that improve close rates, reduce callbacks, and enhance service quality. Track departmental KPIs and use data to guide improvements and maximize profitability. Team Leadership & Development Hire, lead, motivate, and retain a high-performing HVAC service team.

Provide ongoing training in technical knowledge, communication, and sales skills. Maintain a positive, accountable, and high-energy team culture. Stay current on new products, technologies, tools, and best practices.

Operational Management Oversee daily service operations with a customer-first mindset. Handle technician support, scheduling, and high-volume workflow management. Process and manage payroll through ServiceTitan with 100% accuracy.

Ensure safety, compliance, and efficiency across all service activities. Required Qualifications 5+ years of hands-on HVAC technical experience. 2+ years of commercial HVAC experience. 1+ year of ServiceTitan experience. Payroll processing is a plus.

Proven success in driving both customer satisfaction and revenue growth. Strong ability to lead technicians and manage high-demand service operations. Excellent communication skills with a customer-first, high-energy attitude.

Strong sales mindset with the ability to train technicians on value-based recommendations. Advanced computer skills: Microsoft Office Suite, Teams, and ServiceTitan. Up-to-date knowledge of HVAC technologies and products.

Valid driver’s license. Ability to pass background check and drug screen. Ability to work outdoors when needed.

Preferred Traits Passionate about improving customer experiences. Results-driven with a focus on growth and continuous improvement. Organized, dependable, and able to manage multiple priorities.

Strong leadership and coaching mentality. Benefits Competitive salary + performance bonuses Health, dental, and vision benefits Paid time off & holidays 401K Ongoing professional training and advancement opportunities Benefits: 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Experience: HVAC: 3 years (Required) Service Titan: 1 year (Preferred) Management: 3 years (Required) Work Location: In person