Human-in-the-Loop Analyst

Introduction Processing of IRS Tax Returns through Automation and metadata extraction. Throughout this engagement, the team has been keenly focused on harnessing the power of data to inform our design, build, test, and improve activities. As a result, the team employed an Agile operating model and identified a backlog of enhancements that would support continued improvement of the current Automation scope, as well as improvements to other related upstream, parallel, and downstream processing.

The project requires Transcription/Quality Assurance (Testing) services to support increasing the quality of processing as new enhancements are continually added to the platform. Your Role And Responsibilities Will be responsible for assisting the team with HyperScience human‑in‑the‑loop transcriptions. Human‑in‑the‑loop transcriptions involve manually transcribing fields that HyperScience is not >98% confident in that extraction.

Preferred Education Associate's Degree/College Diploma Required Technical And Professional Expertise Working in a call center capacity via inbound/outbound calling Prior data entry experience with strong attention to detail Must be able to work onsite at IBM’s facility in Rocket Center, WV at minimum 3 days a week Willing to work flexible hours including nights and weekends Able to obtain a Public Trust clearance from the U.S. Federal government (This is performed when awarded the position) Collaborative (Soft Skills-Communication, email, chat channels) and team player Knowledge of and familiarity with Microsoft Office suite (Excel, Word, Powerpoint) Preferred Technical And Professional Experience Experience with the Department of Treasury and/or other US Federal Government Agencies Familiarity with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Optical Character Recognition (OCR) #J-18808-Ljbffr