Guest Experience Specialist

Job Title: Waitress - F&B Service Reports To: Asst. Restaurant Manager / Restaurant Manager Department: F&B Service Location: Muscat, Oman Multi-Cuisine Restaurant – Waitress, Muscat, Oman Job Summary: We are looking for a friendly, professional, and customer-focused Waitress to provide excellent food and beverage service to our guests. The ideal candidate should ensure customer satisfaction, maintain cleanliness, and uphold the restaurant’s service standards.

Key Responsibilities: Greet customers promptly and courteously as they arrive. Present menus and explain daily specials, if applicable. Take accurate food and beverage orders and relay them to the kitchen and bar staff.

Serve food and drinks in a timely manner. Check in with guests to ensure satisfaction with each course. Address customer questions or concerns with professionalism and escalate when necessary.

Clear and reset tables for the next guests. Handle payments accurately and process transactions using the POS system. Maintain cleanliness and organization in the dining area.

Follow all health and safety regulations. Collaborate with team members to ensure smooth restaurant operations. Qualifications: Diploma in Hospitality Industry Previous restaurant or hospitality experience preferred.

Excellent communication and customer service skills. Ability to work efficiently in a fast-paced environment. Positive attitude and professional appearance.

Flexibility to work various shifts, including nights, weekends, and holidays. Ability to stand and walk for extended periods.