Global Pet Owner Insights Analyst - Mars Veterinary Health

Overview Pet Owner Insights Analyst - Mars Veterinary Health Location & Schedule: Support Office - Vancouver, Full time Compensation: $76,970.00 - $120,266.00 As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices with a strong purpose to create a better world for pets. The Global Pet Owner Insights Analyst supports MVH’s global pet owner insights and analytics agenda by turning customer data and research into clear, actionable insights. This role partners with CX, digital, CRM, media, and agency teams to integrate global customer data and generate findings that strengthen MVH’s relevance and presence in the hearts and minds of pet owners.

This role requires associates to work out of an MVH North America hub location – Vancouver, WA | Santa Monica, CA | Tampa, FL | New York City, NY. Responsibilities Analyze pet owner behavior, engagement, and journey performance across MVH banners, channels, and segments to identify growth opportunities. Build and maintain recurring reports and dashboards covering acquisition, retention, CLV, and customer experience performance.

Collaborate with CX, digital migration, CRM, and data teams to support global customer data integration, improve data quality, and align tracking and definitions. Interface with Publicis and internal media, CRM, CX, and research partners to support consistent data inputs, tagging approaches, and performance reporting. Support test and learn programs by helping design test measurement plans, pulling results, and summarizing performance and next-step recommendations.

Contribute to research and analytics efforts, including third party research, brand tracking, and custom studies, and help translate findings into simple storylines. Produce concise, visually clear insight summaries and presentations that inform demand generation, CRM, CX, and marketing decisions across banners. Qualifications Bachelor’s degree in marketing, business, communications, or a related field required. 2 to 4 years of experience in consumer insights, research, marketing analytics, or CRM analytics roles, preferably in a consumer services environment.

Experience supporting customer journey analysis, CRM or lifecycle analytics, and media or CX-related performance analysis. Working knowledge of research methodologies, data analysis, and insight synthesis. Strong proficiency in Excel and data manipulation and experience preparing reports, visualizations, and insight summaries.

Experience with BI or analytics tools (Power BI, Tableau, Google Analytics, or similar) preferred. Exposure to third party research partners or brand tracking programs preferred. Salary and Benefits Salary Range: $76,970 - $144,318 Notes: Compensation is determined based on education, experience, and other relevant credentials.

Our salary ranges are determined by role, level, location, and market competitiveness. What We Offer Competitive salary with paid time off & holidays. Medical, dental, and vision insurance for you and your loved ones.

Fertility and family-building assistance. Paid Parental leave. Life insurance, short- and long-term disability. 401(k) with company match after 60 days.

Commuter Benefits, Legal Plan, Health Savings Account & Flexible Spending Account. Mental health support and resources, paid volunteering. Wellness programs and continuing education allowances for eligible positions.

Discounts including Mars, PetSmart, Royal Canin, fitness, cellular services, and more. Special Working Considerations Ability to work at a computer for long periods of time. Strong reasoning, memory, mathematics, and language abilities (English).

Ability to follow instructions and solve problems involving multiple variables. Moderate noise level and environment where pets are present. Equal Opportunity Employer: Mars Veterinary Health is a drug-free, smoke-free, equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability. MVH complies with all applicable laws governing nondiscrimination in employment. #J-18808-Ljbffr