General Manager Operations at TotalComm

Lead operational excellence as TotalComm's General Manager of Operations, guiding Sales, Customer Care, and Support teams. Drive performance, foster collaboration, and support growth through effective leadership. In this pivotal role, you will spearhead the alignment and operational maturity of TotalComm's teams.

Reporting directly to ownership, your success will hinge on people leadership, operational discipline, and execution. This position requires you to be a catalyst for change, building a high-accountability culture that prioritizes clarity and trust. Key Responsibilities: • Serve as primary leader for Sales, Customer Care, and Support • Translate business plans into clear operational priorities • Identify and resolve process inefficiencies promptly • Champion customer-first attitudes across all teams • Document and enforce standard operating procedures Requirements: • 5+ years of leadership in operations or general management • Proven success with sales and service-oriented teams • Strong coaching and development abilities • Excellent communication and decision-making skills • Willingness to travel occasionally within Canada Drive TotalComm’s operational success through strong people leadership and a customer-focused approach. #J-18808-Ljbffr