Freelance SFCC L2 Support Engineer | Salesforce Commerce Cloud | PWA

Job Description: We are looking for an experienced SFCC L2 Support Engineer for a part-time remote opportunity to support Salesforce Commerce Cloud applications and related platforms. The ideal candidate should have hands-on experience in Salesforce Commerce Cloud (SFCC), incident management, debugging, monitoring tools, and production support activities . Responsibilities: Provide L2 application support for Salesforce Commerce Cloud (SFCC) platforms.

Manage incidents through ITSM tools (ServiceNow/SNOW) including troubleshooting, analysis, and resolution. Perform issue triaging and coordinate with L3 teams for code-level fixes. Raise and track JIRA tickets for issues requiring development changes.

Monitor application performance using tools like Splunk and analyze logs. Debug code and support root cause analysis for production issues. Work with PWA (Progressive Web Application) support activities.

Collaborate with cross-functional teams to ensure application stability. Willingness to learn and work on Vercel PWA L2 support and monitoring activities. Requirements: Hands-on experience in Salesforce Commerce Cloud (SFCC).

Experience in L2 production/application support. Strong understanding of incident management processes. Experience with ServiceNow or similar ITSM tools.

Knowledge of JIRA, debugging, and log analysis. Experience with Splunk monitoring. Ability to troubleshoot and resolve production issues independently.

Opportunity Details: Work Mode: Remote Engagement: Part-Time Experience: Relevant SFCC Support Experience Preferred