Field Service Manager

Lead Service Engineer – Field Service Manager Location: Chicago, IL, US Experience Level: Mid Level Salary: $110,000 - $140,000 per year About the Role The Lead Service Engineer will oversee and coordinate all service activities across North America while managing a small field service team (USA, Mexico – 3 people). In addition to leading local service operations, this role will actively perform field service, installation, and commissioning activities, ensuring customers receive exceptional support and solutions. Key Responsibilities Installation & Commissioning of New Systems: Supervise installation and commissioning of advanced scanning systems through to final acceptance.

Perform pneumatic, mechanical, and electrical start‐ups for new systems. Configure and customize software for each system according to customer specifications. Conduct preventive and unscheduled maintenance on laser and scanning systems.

Troubleshoot electrical, mechanical, pneumatic, and automation issues; perform first‐level diagnosis and collaborate with the global technology center as needed. Execute mechanical, electrical, and pneumatic repairs; locally source replacement parts when necessary. Verify measurement accuracy and provide detailed performance reports to customers.

Maintain accurate records of all activities using cloud‐based customer tracking tools. Identify opportunities for system upgrades or new system sales. Respond promptly to customer service requests and proactively support customers experiencing challenges.

Schedule and perform maintenance for customers under service contracts. Travel within the USA 50–75% of the time. Lead, train, and develop the local service team to ensure professional growth and high performance.

Coordinate service activities, including planning, ticketing, and contract management. Ensure workload is balanced across the team and act as the primary local contact for post‐sales service. Manage spare parts inventory and service tools for the team.

Qualifications & Requirements Experienced technician or engineer in industrial maintenance, electromechanics, or mechatronics. Minimum 10 years of experience as a field service and commissioning engineer, ideally with small team management in heavy industry. Strong commitment to workplace safety and operational excellence.

Excellent technical communication, analytical, and presentation skills. Proven problem‐solving and decision‐making abilities. Ability to build and maintain collaborative relationships with global, cross‐functional teams.

Proficient in Microsoft Office (Excel, Word, Outlook, SharePoint); CAD or modeling tools a plus. Highly motivated, proactive, and results‐oriented. Benefits Medical Dental Vision PTO 401(k) and more #J-18808-Ljbffr