Engineering Coordinator

Engineering Coordinator – Belfast We are a close-knit team of dedicated people passionate about creating world-class coffee experiences, providing great customer service, and having fun along the way. We’re proud to be sourcing coffee from some of the world’s greatest coffee producers and building ethical, sustainable, long‑term relationships with coffee farming communities committed to quality coffee production. We take meticulous care and pride at every stage of the coffee journey – from tasting, sourcing and roasting, to supporting our customers through coffee education, training and business guidance.

The Benefits Competitive Salary Annual company performance bonus scheme of up to 3% 33 days’ annual holiday, including statutory days Medicash scheme eligibility Continual training and development opportunities Company benefits package, including pension, sick pay and life assurance The Role As an Engineering Coordinator, you will oversee the scheduling and coordination of engineering activities to ensure coffee equipment is maintained and serviced efficiently. Specifically, you will manage daily scheduling and route planning for engineers, ensuring callouts, preventative maintenance and repairs are completed in line with service levels and customer expectations. You will also act as a key link between customers and internal teams, coordinating installations, training and large projects, while maintaining clear communication and ensuring work is delivered on time.

Additionally, you will: Prioritise workshop repairs and refurbishments Develop and review pre‑installation guides for customers Log and manage engineering jobs using field service systems Identify opportunities to promote service plans Produce reports to support operational performance About You Strong organisational skills Strong communication skills Good IT skills The ability to work both independently and as part of a team The ability to prioritise tasks and manage workloads effectively A flexible and proactive approach GCSEs (or equivalent) including Maths and English Other organisations may call this role Service Coordinator, Engineering Administrator, Service Administrator, Maintenance Coordinator, or Operations Coordinator. Webrecruit and Bailies Coffee are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. #J-18808-Ljbffr