Duty Manager

Job Description Supervises guest welcoming operations and rooms sales carried out by his/her team Is in charge of coordination the team Organizes guest arrivals and departures with the team Ensures that guests' requests take priority in the team's work Ensures that services meet guests' expectations On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts Prepares the arrivals and departures list and VIP list Keeps track of the standard of services delivered, based on guest comments and quality audits Supervises the receptionists' checklist Supervises the management of debtors, group and individual guest invoicing and cash operations Ensure internal procedures are duly applied Array