Digital Commerce Manager

Job Title: Manager, Digital Commerce (Quality & Operations) Location: Hyderabad, India (Hybrid – 4 days onsite, 1 day remote) Employment Type: Full-time Role Overview This role is responsible for ensuring the stability, reliability, and quality of a digital commerce platform within a bioscience business unit. It acts as a QA and operations lead , overseeing platform governance, testing, release management, and production support. You will partner closely with IT, Product, and Business teams to ensure smooth platform performance, manage incidents, and continuously improve digital commerce systems across B2B customer journeys.

Key Responsibilities Platform Governance & Operations Manage SAP Commerce Cloud backoffice configuration (users, roles, permissions, workflows) Define catalog structure and versioning strategies Ensure secure and compliant platform operations QA Leadership Own QA strategy across functional, regression, integration, and non-functional testing Coordinate test planning, execution, defect tracking, and release sign-off Improve test automation and QA efficiency Release & Change Management Coordinate release readiness and deployment processes Manage risk, dependencies, and rollback strategies Ensure controlled and predictable production releases Production Support & Incident Management Monitor platform health and performance Lead incident response and root cause analysis Act as escalation point for production issues Performance & Continuous Improvement Analyse digital commerce performance metrics Identify inefficiencies across customer journeys (registration → ordering → post-order support) Recommend improvements based on data, testing, and user feedback Usability & Experience Conduct usability testing and journey analysis Improve customer experience across digital touchpoints Required Skills & Experience SAP Commerce Cloud (Hybris) experience Experience in digital commerce operations Strong QA background (test planning, release testing) Incident management & production support experience Knowledge of performance/security testing (non-functional) Experience working with cross-functional IT/Product/Business teams Preferred Life Sciences / Biotech / regulated industry experience QA automation experience Monitoring tools (Datadog, CloudWatch, etc.) Strong understanding of B2B digital commerce systems Key Value Proposition Hybrid working model Global bioscience digital commerce environment Strong ownership of QA + operations + platform reliability High-impact role influencing customer experience and system performance