Desktop Engineer

Hiring: Desktop Support Engineer Location: Pune (Hadapsar) Shift: 24×6 rotational support. Experience: 2+ years. CTC: 3.5 LPA About the Role: As a Desktop Support Engineer L1, you will be responsible for providing technical support to ensure smooth IT operations 24/6 at our Global Service Centre.

This role involves troubleshooting, monitoring, and delivering high-quality IT support and customer service. It is ideal for professionals with hands-on experience in infrastructure support, looking to grow into the next level of IT service management. Key Responsibilities: Provide technical support for Desktops, Laptops, MFDs, Thin Clients, VNET, Network devices, and MAC devices Install and relocate/migrate Desktops and other hardware Support application software on various devices (Desktops, Laptops, MAC, Thin Clients) Perform OS patch upgrades, compliance checks, and virus control Maintain endpoint security across all devices Monitor and update anti-virus definitions and apply security patches Resolve virus-related issues and clean infected systems Close service calls within the defined SLA Manage escalations and maintain knowledge base documentation Ensure 95% SLA uptime for all support calls Coordinate with vendors for hardware-related issues Track and manage hardware/software assets (CMDB updates) Troubleshoot IIS/SQL Server-related issues Support internal audits and security checks Monitor print servers and prepare usage reports