Customer Service Consultant

POSITION OPEN FOR MUMBAI OFFICE Company Description MCTC Global is a coaching and development company dedicated to empowering individuals and professionals through actionable habits, clarity, and consistent progress. We provide career and life clarity coaching, leadership development, and guided workshops to support sustainable personal and professional growth. With a human-centered and practical approach, MCTC Global emphasizes small, meaningful changes to build confidence, directional clarity, and performance.

Our goal is to enable individuals, leaders, and entrepreneurs at all levels to move from intention to action without burnout or confusion. Role Description This is a contract-based hybrid role for a Customer Service Consultant based in Surat, with flexibility for some remote work. The role involves providing exceptional customer support, addressing client inquiries, and ensuring a seamless end-to-end customer experience.

Responsibilities include maintaining client satisfaction by resolving concerns, offering guidance, and delivering professional and empathetic communication to foster long-term relationships. The Consultant will also contribute to continuous improvement in service processes. Qualifications Proficient in Customer Service, Customer Support, and Customer Experience management.

Strong Interpersonal Skills to build and maintain positive client relationships. Proven ability to enhance Customer Satisfaction through effective communication and resolution. Excellent problem-solving and multitasking abilities.

Strong organizational and time-management skills to manage customer needs efficiently. Prior experience in a similar role is a plus but not mandatory. Familiarity with CRM tools and basic technical knowledge.

High school diploma or equivalent; additional certifications in customer service or communication are advantageous.